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Zuletzt aktualisiert: vor 8 Tagen

Salesforce Service Cloud developer

TechBiz Global GmbHFreiburg, BW, DE

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.Salesforce Service Cloud developer.If you're looking for an exciting opportunity to grow in a innovativ... Mehr anzeigen

Product Manager – Platform Experience & Cloud Administration (m/f/d)

JedoxFreiburg, Baden-Württemberg, DE

Jedox is a leading provider of Enterprise Performance Management (EPM) solutions, helping organizations plan, analyze, and drive business performance with confidence.More than 2,000 companies world... Mehr anzeigen

(Senior) Software Developer (m/w/d)

Haufe-Lexware Services GmbH & Co. KGFreiburg im Breisgau, Deutschland

SENIOR) SOFTWAREENTWICKLER:IN C++ & C# (W/D/M) – PRODUKTE RECHNUNGSWESEN.Lexware ist Marktführer für kaufmännische Softwarelösungen für Kleinunternehmen und Selbstständige in Deutschland.Über e... Mehr anzeigen

SAP BTP & Forms Developer (m/w/d)

Dr. Falk Pharma GmbHFreiburg, DE

Als Spezialist in der Verdauungs- und Stoffwechselmedizin und Familienunternehmen mit globaler Vernetzung, setzen wir unseren Fokus auf die Entwicklung und den Vertrieb innovativer Arzneimittel für... Mehr anzeigen

Fullstack Entwickler:in - Digital Banking (d/m/w)

Haufe Group SEFreiburg, de

Senior Full-Stack Developer (m/w/d) für das Lexware Geschäftskonto.Wir bauen kein gewöhnliches Online Banking.Wir entwickeln eine Banking Plattform, die sich nahtlos in Lexware integriert und Featu... Mehr anzeigen

Senior Application Specialist - Life Science Research

Harvard BioscienceFreiburg im Breisgau, DEU
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About Harvard BioscienceHarvard Bioscience is a leading developer, manufacturer and seller of technologies, products and services that enable fundamental research, discovery, and pre-clinical testi... Mehr anzeigen

German Business Developer Representative – Google Products

KAMFreiburg im Breisgau,  Baden-Württemberg
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Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a highly-skilled group of professionals.As a Business Develop... Mehr anzeigen

Mit KI in die IT: Dein Neustart als Full Stack Entwickler (m/w/d)

Syntex GmbHFreiburg, Baden-Württemberg, DE

Das Syntax Institut ist ein AZAV-zertifizierter Bildungsträger für digitale Zukunftsberufe.Mit praxisnahen Weiterbildungen in Design, Softwareentwicklung und KI unterstützen wir angehende IT-Fachkr... Mehr anzeigen

(Senior) ABAP HCM Developer (m/w/d)

cbs Corporate Business Solutions GmbHFreiburg, de

Senior) ABAP HCM Developer (m/w/d).Company: cbs Corporate Business Solutions Unternehmensberatung GmbH.Location: Berlin, DE | Dortmund, DE | Düsseldorf, DE | Frankfurt, DE | Freiburg, DE | Hamburg,... Mehr anzeigen

 • Gesponsert

C#/.NET & Mobile Developer* für Freiburger Software-Crew (*all gender)

NXT Hero GmbHFreiburg im Breisgau, Baden-Württemberg, Germany
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Codezeilen, die einen Unterschied machen für eine Software, genutzt.Rettungs- und Einsatzkräften deutschlandweit.Entwickelt im wunderschönen Freiburg von einer ca.Viel wichtiger aber, mit Leidensch... Mehr anzeigen

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Salesforce Service Cloud developer

Salesforce Service Cloud developer

TechBiz Global GmbHFreiburg, BW, DE
Vor 8 Tagen
Stellenbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Salesforce Service Cloud developer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Key Responsibilities:

  • Lead the design, configuration, and deployment of Salesforce Service Cloud and Agentforce solutions tailored to business requirements.

  • Analyze current customer service processes and recommend improvements leveraging Salesforce capabilities.

  • Integrate Salesforce Service Cloud with other enterprise systems (e.g., ERP, telephony, knowledge bases) using APIs and middleware.

  • Collaborate with business stakeholders, IT teams, and third-party vendors to gather requirements and deliver end-to-end solutions.

  • Develop and maintain technical documentation, process flows, and user guides for implemented solutions.

  • Provide technical leadership and best practices for customer service design, case management, and automation within Salesforce.

  • Conduct user training sessions and support change management activities to ensure successful adoption.

  • Monitor system performance, troubleshoot issues, and implement enhancements as needed.

  • Ensure compliance with data security, privacy, and regulatory requirements in all integrations and configurations.



Must have:

  • Bachelor’s degree in Computer Science, Information Systems, Business, or related field.

  • 3+ years of hands-on experience with Salesforce Service Cloud implementation and configuration.

  • Proven expertise in designing customer service processes and workflows within Salesforce.

  • Experience with Agentforce (Salesforce Agent Console) setup and optimization.

  • Strong knowledge of systems integration, including REST/SOAP APIs, middleware, and data migration.

  • Salesforce Administrator and/or Service Cloud Consultant certification.

  • Excellent communication, stakeholder management, and documentation skills.

  • Ability to work independently and collaboratively in cross-functional teams.

Nice to have:

  • Experience in industries such as financial services, retail, telecommunications, or healthcare.

  • Familiarity with Salesforce Omni-Channel, Live Agent, and Knowledge Management modules.

  • Experience with third-party integration tools (e.g., MuleSoft, Dell Boomi, Informatica).

  • Agile/Scrum project management experience.

  • Additional Salesforce certifications (e.g., Platform App Builder, Advanced Administrator).

  • Experience with customer journey mapping and CX design methodologies.

  • Exposure to AI-powered service automation (e.g., Einstein Bots, predictive analytics).