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Qa engineer • stuttgart

Zuletzt aktualisiert: vor 7 Stunden
Call Centre & Contact Centre Professionals

Call Centre & Contact Centre Professionals

Hire Resolve.comStuttgart, BW, DE
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Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
Sales Engineer / Consultant

Sales Engineer / Consultant

NextcloudStuttgart, Baden-Württemberg, Germany
Technical sales engineers use their technical knowledge along with sales skills to provide advice and support on a range of products, for which a certain level of expertise is needed.You work close...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
DevOps & QA Engineer (dfm) – Infrastructure and Quality for Safety-Critical Software

DevOps & QA Engineer (dfm) – Infrastructure and Quality for Safety-Critical Software

AirbusRems-Murr-Kreis, Baden-Württemberg, Germany
Airbus Defence and Space is looking for multiple.DevOps & QA Engineer (d / f / m) Infrastructure and Quality for Safety-Critical Software. To shape the future of autonomous systems Airbus is poolin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Service Engineer

Technical Service Engineer

Witan SearchStuttgart, Baden-Württemberg, Germany
Our client is a global specialist in speciality chemicals, supporting industrial applications across metalworking, automotive, aerospace, marine, and manufacturing sectors.With European headquarter...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Senior Software Tester - Test Automation (m / w / d)

Senior Software Tester - Test Automation (m / w / d)

engelhardt softwareentwicklung GmbHDitzingen, Baden-Württemberg, DE
Softwarelösungen für die Bahn- und Verkehrsbranche.Senior Software Tester / QA Automation Engineer.Softwarelösungen für öffentliche Infrastruktur und Gov-Tech-Projekte. Du entwickelst automatisierte...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
System Engineer / System Architect (m / w / d) Security

System Engineer / System Architect (m / w / d) Security

Rohde & SchwarzStuttgart, Germany
Make ideas real - with the perfect job.Right now we have several job openings for you.Material Management and Logistics 8. Sales and Product Management 67.Students writing thesis (Bachelor / Masters...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Sales Engineer

Technical Sales Engineer

Mercury HamptonStuttgart, Baden-Württemberg, Germany
Global Market Leading Manufacturer.Mechanical Components Flow Control - Valves.Basic salary (negotiable experience dependent). Home Office Quality Company Car Pension Laptop Mobile Phone Credit Car...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
test engineer

test engineer

Bosch GroupLudwigsburg, Baden-Württemberg, Germany
We are seeking a detail-oriented and analytical Test Engineer to join our team in Gerlingen Germany.As a Test Engineer you will play a crucial role in ensuring the quality and reliability of our so...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Systems Engineer (mfd)

Systems Engineer (mfd)

PhilipsBöblingen, Baden-Württemberg, Germany
As a Systems Engineer you will apply harmonized systems engineering and MBSE methodologies across platform product or component development projects in the medical technology domain.You will work a...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
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Product Owner KI-Entwicklung ERP-System (w / m / d)

Product Owner KI-Entwicklung ERP-System (w / m / d)

Dr. Klein Wowi Digital AGStuttgart, DE
Anspruch, die Wohnungswirtschaft schrittweise zu modernisieren und gestalten genau dafür smarte Lösungen, die es unseren Kund : innen ermöglichen, Geschäftsprozesse zukunftsfähig zu machen.Wohnungsun...Mehr anzeigenZuletzt aktualisiert: vor 7 Stunden
QA Engineer Salesforce Specialist

QA Engineer Salesforce Specialist

TechBiz Global GmbHStuttgart, BW, DE
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently looking for a. QA Engineer- Salesforce Specialist to join one of our.If you're looking ...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Senior DevOps & QA Engineer (m / w / d)

Senior DevOps & QA Engineer (m / w / d)

alphacodersStuttgart, Baden-Württemberg, Germany
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Gemeinsam mit unserem Partner, einem führenden europäischen Technologiekonzern.Großraum Stuttgart, suchen wir einen Senior DevOps & QA Engineer (m / w / d) mit Fokus auf Cloud-Infrastruktur, Autom...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Robotics QA Engineer

Robotics QA Engineer

NODE Robotics GmbHStuttgart, Baden-Württemberg, DE
Create and innovate by designing state-of-the-art features and optimizing our CI / CD pipeline and release infrastructure. Take quality assurance in robotics software to the next level by providing ex...Mehr anzeigenZuletzt aktualisiert: vor 7 Stunden
QA ENGINEER — AI / AGENTIC AI

QA ENGINEER — AI / AGENTIC AI

theHRchapterStuttgart, Baden-Württemberg, .DE
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Your Strategic Partner for Headhunting & Niche Recruitment, Business Transformation & end-to-end HR Consultancy.We bridge Highly-skilled Talent and the Best Peop...Mehr anzeigenZuletzt aktualisiert: vor 29 Tagen
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Engineer Qualification (m / w / d)

Engineer Qualification (m / w / d)

Exyte Central Europe GmbHMünchen, Penzberg, Ulm, Stuttgart, Nürnberg, DE
Unsere Mitarbeiter sind unser Erfolg.Als einer von uns tragen Sie zur technischen Spitzenleistung für die High-Tech-Märkte der Zukunft bei, darunter Halbleiter, Batterien, Pharmazeutika, Biotechnol...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
Principal Solution Engineer

Principal Solution Engineer

BYD EuropeStuttgart, Baden-Württemberg, .DE
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As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new e...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Sales Engineer

Technical Sales Engineer

Mercury Hampton LtdStuttgart, Stuttgart, Germany
Quick Apply
Global Market Leading Manufacturer .Mechanical Components – Flow Control - Valves .Basic salary (negotiable, experience dependent) . Home Office, Quality Company Car, Pension, Laptop,...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Software Engineer

Software Engineer

TrimbleStuttgart, Baden-Württemberg, Germany
Software Engineer - C# Backend Platform Engineering (m / f / d).Want to build the data infrastructure that will power the global evolution of digital construction. The Stuttgart office of Trimble Inc.Th...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Software Engineer DevOps

Software Engineer DevOps

Applied IntuitionStuttgart, Baden-Württemberg, Germany
Founded in 2017 and now valued at $15 billion the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet.Applied Intuition ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Call Centre & Contact Centre Professionals

Call Centre & Contact Centre Professionals

Hire Resolve.comStuttgart, BW, DE
Vor 24 Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity covering operational leadership and specialist functions such as contact centre operations, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (e.g., CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain readiness and high service standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
  • Ensure data handling and customer communications align with GDPR and relevant German requirements (e.g., BDSG )
  • Maintain a safe working environment aligned with occupational safety and health obligations (Arbeitsschutz / risk assessment expectations under the Occupational Safety and Health Act)

Requirements

  • Education / qualifications : Relevant vocational qualification or diploma; bachelor’s degree (Business, Management, Communications, Analytics, or related) is advantageous. Equivalent experience is considered
  • Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager)
  • Core capabilities :
  • People leadership, coaching, performance management, and change delivery
  • KPI-led operations management and continuous improvement (Lean / Six Sigma exposure beneficial)
  • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
  • Quality assurance, training design, escalations / complaints management, and CX improvement
  • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems / tools (varies by role) : CRM / case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools)
  • Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development