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Qa engineer • stuttgart

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Call Centre & Contact Centre Professionals

Call Centre & Contact Centre Professionals

Hire Resolve.comStuttgart, BW, DE
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Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Mehr anzeigenZuletzt aktualisiert: vor 14 Stunden
Germany- BMS Engineer

Germany- BMS Engineer

BYD EuropeStuttgart, Baden-Württemberg, Germany
We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading high-tech multinational based in Shenzhen China.O...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Fullstack Engineer

Senior Fullstack Engineer

Heimat Software GmbHStuttgart, Baden-Württemberg, Germany
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Features umsetzt, sondern unser Produkt aktiv mitgestaltet.In dieser Rolle übernimmst du End-to-End-Verantwortung für zentrale Produktfunktionen, triffst fundierte technische Entscheidungen und prä...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
DevOps & QA Engineer (dfm) – Infrastructure and Quality for Safety-Critical Software

DevOps & QA Engineer (dfm) – Infrastructure and Quality for Safety-Critical Software

AirbusRems-Murr-Kreis, Baden-Württemberg, Germany
Airbus Defence and Space is looking for multiple.DevOps & QA Engineer (d / f / m) Infrastructure and Quality for Safety-Critical Software. To shape the future of autonomous systems Airbus is poolin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Application Engineer

Application Engineer

Johnson Electric GroupStuttgart, Baden-Württemberg, Germany
Our Application Engineers work directly with customers to understand their requirements and needs and then successfully convert these into product design. This role is ideal for someone with a stron...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Principal Blockchain Engineer

Principal Blockchain Engineer

Degensoft GmbH & Co. KGStuttgart, Baden-Württemberg, Germany
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Degensoft ist ein spezialisierter Technologie- und Beratungspartner mit Fokus auf die Fintech-Branche.Wir vereinen Plattform-Engineering, Blockchain-Expertise und künstlicher Intelligenz, um innova...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Service Engineer

Technical Service Engineer

Witan SearchStuttgart, Baden-Württemberg, DE
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Witan Search is a specialist executive search and recruitment firm connecting top talent with leading companies in the chemicals, manufacturing, and personal care sectors.With deep industry knowled...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
System Engineer / System Architect (m / w / d) Security

System Engineer / System Architect (m / w / d) Security

Rohde & SchwarzStuttgart, Germany
Make ideas real - with the perfect job.Right now we have several job openings for you.Material Management and Logistics 8. Sales and Product Management 67.Students writing thesis (Bachelor / Masters...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Sales Engineer

Technical Sales Engineer

Mercury HamptonStuttgart, Baden-Württemberg, Germany
Global Market Leading Manufacturer.Mechanical Components Flow Control - Valves.Basic salary (negotiable experience dependent). Home Office Quality Company Car Pension Laptop Mobile Phone Credit Car...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
test engineer

test engineer

Bosch GroupLudwigsburg, Baden-Württemberg, Germany
We are seeking a detail-oriented and analytical Test Engineer to join our team in Gerlingen Germany.As a Test Engineer you will play a crucial role in ensuring the quality and reliability of our so...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Middleware Engineer

Middleware Engineer

Applied IntuitionStuttgart, Baden-Württemberg, Germany
Applied Intuition is the vehicle intelligence company that accelerates the global adoption of safe AI-driven machines.Founded in 2017 and now valued at $15 billion following its recent Series F fun...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Robotics QA / DevOps Engineer

Robotics QA / DevOps Engineer

NODE Robotics GmbHStuttgart, Baden-Württemberg, DE
Create and innovate by designing state-of-the-art features and optimizing our CI / CD pipeline and release infrastructure. Take quality assurance in robotics software to the next level by providing ex...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior DevOps & QA Engineer (m / w / d)

Senior DevOps & QA Engineer (m / w / d)

alphacodersStuttgart, Baden-Württemberg, Germany
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Gemeinsam mit unserem Partner, einem führenden europäischen Technologiekonzern.Großraum Stuttgart, suchen wir einen Senior DevOps & QA Engineer (m / w / d) mit Fokus auf Cloud-Infrastruktur, Autom...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
QA ENGINEER — AI / AGENTIC AI

QA ENGINEER — AI / AGENTIC AI

theHRchapterStuttgart, Baden-Württemberg, .DE
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Your Strategic Partner for HR, Payroll & Headhunting Solutions.We are hiring a QA Engineer to join a high-growth European AI scale-up. Experts and advisors consider this project a.Remote work possib...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Software Engineer – Secret Clearance | Vaihingen, Germany

Software Engineer – Secret Clearance | Vaihingen, Germany

Cambridge International Systems IncVaihingen, Vaihingen, DE
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Software Engineer – Secret Clearance | Vaihingen, Germany Cambridge International Systems, Inc.Join a dynamic global team united by shared values : commitment, integrity, and perseveranc...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Sales Engineer / Consultant

Sales Engineer / Consultant

NextcloudStuttgart, Baden-Württemberg, Germany
Homeoffice
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Technical sales engineers use their technical knowledge along with sales skills to provide advice and support on a range of products, for which a certain level of expertise is needed.You work close...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Sales Engineer

Technical Sales Engineer

Mercury Hampton LtdStuttgart, Stuttgart, Germany
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Global Market Leading Manufacturer .Mechanical Components – Flow Control - Valves .Basic salary (negotiable, experience dependent) . Home Office, Quality Company Car, Pension, Laptop,...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
Software Engineer

Software Engineer

TrimbleStuttgart, Baden-Württemberg, Germany
Software Engineer - C# Backend Platform Engineering (m / f / d).Want to build the data infrastructure that will power the global evolution of digital construction. The Stuttgart office of Trimble Inc.Th...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Senior Software Engineer - GoLang (Remote)

Senior Software Engineer - GoLang (Remote)

Twelve DataStuttgart
Homeoffice
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Twelve Data’s Backend team is looking for a high-energy Golang backend developer with a passion for creating impactful FinTech products. This team is responsible for developing stable systems ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Call Centre & Contact Centre Professionals

Call Centre & Contact Centre Professionals

Hire Resolve.comStuttgart, BW, DE
Vor 14 Stunden
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity covering operational leadership and specialist functions such as contact centre operations, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (e.g., CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain readiness and high service standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
  • Ensure data handling and customer communications align with GDPR and relevant German requirements (e.g., BDSG )
  • Maintain a safe working environment aligned with occupational safety and health obligations (Arbeitsschutz / risk assessment expectations under the Occupational Safety and Health Act)

Requirements

  • Education / qualifications : Relevant vocational qualification or diploma; bachelor’s degree (Business, Management, Communications, Analytics, or related) is advantageous. Equivalent experience is considered
  • Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager)
  • Core capabilities :
  • People leadership, coaching, performance management, and change delivery
  • KPI-led operations management and continuous improvement (Lean / Six Sigma exposure beneficial)
  • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
  • Quality assurance, training design, escalations / complaints management, and CX improvement
  • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems / tools (varies by role) : CRM / case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools)
  • Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development