Quality supervisor Jobs in Essen

About TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.

Learn more at : telusdigital.com .

Position Overview

Quality Manager

This exciting, fast paced role involves managing quality on a complex and dynamic program. The successful candidate will be experienced as a Quality Manager and will be responsible for managing and evolving a quality model to support program performance. The candidate will build, lead, manage and develop a quality team to support program quality. This is a prominent customer facing role requiring a deep commitment to customer satisfaction, partnership and collaboration. The role will be onsite.

Responsibilities :

• Lead the quality activities on a program that is active on a large scale
• Lead and develop a team of quality professionals to ensure the delivery of quality metrics align to customer requirements and business objectives
• Develop and own solutions to establish efficient and effective quality processes and streamline existing processes
• Participate and lead in the development of new quality processes and quality tools
• Consistent and focused analysis and reporting of program progress, trends and achievements
• Proactively monitor progress and risks, resolve issues and initiate corrective action as appropriate
• Customer facing from a quality perspective - interacting, communicating and partnering in weekly meetings, QBRs, written communication or any other formats as needed
• Travel may be required for QBRs, other customer visits and ad hoc project related travel
• Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategies
• Ensure the necessary support, interventions and education are in place to enable our wider community to deliver best results in line with program quality metrics
• Responsible for quality team performance appraisals and team development
• Interviewing, hiring & ensuring team members are inducted and trained to a high standard

Essential Skills & Experience :