Recruiter Jobs in Mühlhausen/Thüringen

About usSutherland is pioneering Customer Experience

Management (CXM) Globally for 37 Years! As a powerhouse in

automation and innovative solutions, we thrive on delivering

exceptional service to our clients' customers across the globe.

With a presence in 60 locations worldwide, including Bulgaria since

2008, we're a diverse team of over 2,000 dedicated individuals

working across Sofia, Varna, Burgas, or from the comfort of home,

serving in 17 languages!TasksRespond to customer inquiries mainly

via chat, and emailAccurately document all customer interactions

and case details in the CRM systemFollow communication procedures,

guidelines, and policiesEscalate complex or sensitive cases to the

relevant internal teams while ensuring the customer is kept

informed throughoutNavigating multiple systems

simultaneouslyProfileNative knowledge of German (C2) and good

command of English (B2)Excellent written and verbal communication

skillsStrong computer literacy and the ability to navigate multiple

systems and platforms with easeStrong attention to detail and the

ability to follow processes and guidelines accuratelyPrevious

experience in a customer support or customer-facing role is an

advantageWillingness to work on shifts from Sutherland's office in

VarnaInterest in Sports or I-Gaming will be considered a plusWe

offerAttractive salary and long-term job security on a permanent

contractRelocation package to Varna, Bulgaria21 days of paid annual

leaveAdditional health and life insuranceMeal and gift

vouchersTransportation allowanceEmployee recognition programsAccess

to training platform with possibility for certificationsClear

career prospects with internal promotion opportunitiesModern and

pleasant work environment with cozy relaxation areasContactIvana

Pencheva, Recruiter Ivana.pencheva@sutherlandglobal.comEliza Koeva,

Recruiter eliza.koeva@sutherlandglobal.comMaria Dekova, TA Manager

maria.dekova@sutherlandglobal.com