Customer Success Specialist

About EcoFlow Inc.

• EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
• EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart , Flexible and Reliable residential power solutions to thousands of homes.

EcoFlow Vision

Our vision is to power a new world. It's a call to the future - an aspirational, technology-driven, eco-friendly future shared by everyone.

EcoFlow Mission

Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large.

We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

Work at EcoFlow Inc.

At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World . At EcoFlow, you will

• Find reliable peers, savvy mentors and see new career perspectives;
• Meet new challenges, solution possibilities and chances to show yourself;
• See wider, grow faster and to be outstanding.

We're now looking for an Customer Success Specialist . This position is a full-time, internship, and remote working position.

Your challenges :

• Acting as the contact for customers, assuring their satisfaction in our product and service.
• Advocating for customer demand by capturing and sharing feedback.
• Responding to customer feedback and proactively contacting customers based on account health.

Your profile includes :

• 3 months+ relevant experience in support, customer success, account management, sales, or similar roles.
• Excellent communication skills in German and English, both verbal and written;
• Ability to prioritize and manage time effectively across multiple projects;Passion for delivering a fantastic customer experience.
• Can do at least 3 months of full-time internship.

What we offer :

• 1) A chance to build up good sense of sales and customer retention;
• 2) Flexibility on working type;

3) A positive and warm team with transparent information transferring.

Why EcoFlow

EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage." Bloomberg

The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence." The Wall Street Journal

The product was impressively well designed back then and the company’s products have only gotten better." Forbes

We are looking forward for your joining!

Website : https : / / www.ecoflow.com /

Social Media : Facebook Twitter Instagram YouTube

EU Headquarter Address : EcoFlow Deutschland GmbH, Speditionsstrasse 17, 40221 Düsseldorf, Germany