Senior Network and Server Engineer

Job Description

What Will You Be Doing :

• Manage service levels, incidents, and problem resolution within a hybrid IT environment (cloud and on-premise), ensuring that all IT services meet or exceed client expectations.
• Oversee and optimize IT infrastructure , including network, server, and storage environments, leveraging expertise in cloud platforms such as AWS and Azure and virtualization technologies like VMware and Hyper-V.
• Utilize service management tools (e.g., ServiceNow, MS Dynamics) to monitor service performance, manage incidents, and maintain operational documentation.
• Apply ITIL best practices to ensure structured, efficient service delivery and to continuously improve IT operations.
• Collaborate with cross-functional teams to ensure the smooth delivery of IT services, managing the infrastructure for optimal performance and reliability.
• Provide technical leadership and support in network and server management, with an emphasis on advanced networking solutions (e.g., CCNA, CCNP).
• Proactively identify and resolve issues before they impact operations, implementing DevOps methodologies and tools to automate processes and enhance efficiency.
• Build and maintain strong relationships with stakeholders by adopting a customer-focused mindset and delivering excellent service in a dynamic environment.
• Ensure IT services are secure, scalable, and compliant with organizational and industry standards, adapting to changing requirements.
• Stay up to date with the latest industry trends and technologies , and continuously seek opportunities to enhance IT service delivery.

Qualifications

What We Are Looking For :

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5-7 years of experience in IT service delivery, IT operations, or related technical roles.
• ITIL certification (Foundation or higher) is required.
• Proven experience in cloud services (AWS, Azure) and virtualization technologies (VMware, Hyper-V).
• Strong understanding of network, server, and storage infrastructure in both cloud and on-premise environments.
• Experience using service management tools such as ServiceNow or MS Dynamics to manage and track incidents and service requests.
• Advanced certifications in networking (e.g., CCNA, CCNP) or cloud (e.g., AWS Certified Solutions Architect).
• Knowledge of DevOps methodologies and tools to streamline service delivery processes.
• A customer-focused mindset , with a proven ability to build and maintain strong relationships.
• Proactive, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to work effectively under pressure.

Nice to Have :

• Familiarity with pharmaceutical or regulated industry IT requirements.
• Additional certifications in cloud platforms or service management.

Additional Information

At Fusion, we aspire to be one of the world's leading life sciences consulting firms, setting industry benchmarks with innovative and pioneering solutions.

At Fusion, we unite entrepreneurial minds from around the globe to develop and implement game-changing solutions that build lasting relationships with our clients.

Hiring Philosophy : We value employees who push boundaries through innovation, navigating diverse client needs in ever-evolving environments, with a commitment to continuous learning both for themselves and their colleagues.

Growth & Development : Go beyond, grow beyond, and maximize impact. Each employee shapes their own journey, and our mission is to ignite the spark of greatness while pushing the boundaries of what you are capable of.

We cultivate an environment where every individual can thrive and flourish through meaningful connections, extended learning, motivation, and support to experiment with new and innovative approaches, including taking risks.

Feedback Culture : We emphasize and promote continuous, real-time feedback across all levels. We see feedback as providing individuals with the information and tools they need to develop their strengths and overcome challenges.

Feedback is a gift, and inspiring individuals is our competitive advantage!

Shape you own journey - How far will you take yourself?