eCommerce Manager Brandstores

Lovehoney Group is the world’s leading sexual wellbeing company. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a smooth online shopping experience.

Lovehoney employs over 900 awesome, diverse & driven people throughout our 9 offices across the globe, celebrating a broad spectrum of talents in engineering, industrial design, sales, and marketing.

We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

We are currently recruiting an eCommerce Manager who will be integral to driving high-level performance across Lovehoney Group.

This position will report directly to the Global Brandstores Manager and will be responsible for managing the commercial performance across our global eCommerce Brandstores (, , , ).

What you will do

• Drive the commercial performance by co-manging the commercial strategy and global marketing calendar
• Steer the sales performance and UX / UI-improvements with key focus on USA, France and Germany
• Oversee all trading activities (including pricing and offer strategy) and run continuous initiatives to efficiently convert the maximum of demand into revenue
• Develop, implement and analyse onsite campaigns and navigation points to optimize the customer journey and drive business performance
• Manage the product forecasting process to ensure stock availability across several warehouses globally
• Exchange across all eCommerce departments to increase synergies and enhance best-practice sharing
• Participate in cross-functional projects and interact with local & global marketing, pricing, finance, product, planning, supply and other functions on a daily level

What you should bring

• 4+ years of relevant and proven eCommerce experience for B2C brands, ideally in the consumer goods industry (beauty, lifestyle, sexual wellness)
• Strong commercial and analytical business sense, excellent knowledge of eCommerce KPIs and clear understanding on P&L steering for decision making
• Pragmatic and results-oriented mentality with a creative mindset and strong conceptual as well as implementation skills
• Excellent knowledge of Microsoft Office (especially Excel), high level of experience with analytics platforms like Google Analytics 4, Tableau or Superset and have worked with CMS systems to manage websites (ideally Magento)
• Experience with A / B testing tools, processes and best practices (ideally Convert or Monetate)
• Team player with strong communication skills both written and oral and the ability to manage different stakeholders
• Act like an owner, you are extremely well organized and feel comfortable leading several key projects while keeping high priority in mind to drive the business forward
• Flexible mindset and agile, you have experience with working in a fast-paced environment, not afraid to take decisions in the light of uncertainty backed by thorough analysis and work well under pressure
• Degree in Business Administration / Economics is a plus, or showcase your knowledge
• Fluent level of English; additional language skills ( German, French) are a plus

What we can offer you

• A welcoming workplace full of drinks, snacks, and friendly faces, as well as a range of benefits that make working with us an unforgettable experience.
• Fun team-building events, including dinners, barbecues, and games, that bring our team together and foster a sense of community
• Discount Shopping Portal : Access to unique discounts at high street retailers, hotels, and service providers through Perks at Work.
• A hybrid work model that allows for flexibility and work-life balance, with three days a week in-office
• 25 holiday days a year, plus an extra day for every year you are with Lovehoney, giving you plenty of time to rest, recharge, and explore

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)