German-speaking Client Support Agent

Are you a skilled communicator with a passion for helping others? We are looking for dedicated German-speaking Support Agents to join a dynamic team within the airline industry.

This role offers stability, career growth, and the opportunity to be part of a project that supports a major international airline.

If you’re eager to develop your career in a fast-paced environment, this is the opportunity for you.

Role Overview :

As an Airline Support Agent, your primary responsibility will be to assist customers with their queries across various channels, including phone, social media, chat, and email.

You will provide timely and effective solutions, ensuring a positive experience for every customer interaction. This role is essential in maintaining the high standards of service associated with a leading airline.

What We’re Looking For :

• Language Proficiency : Native-level German and C1-level English are required to excel in this role.
• Experience : Previous experience in a customer support role is essential. We are looking for candidates who can communicate effectively, demonstrate excellent writing and listening skills, and take initiative.
• Tech-Savvy : Proficiency in computer use is required, and possession of an ECDL certificate is an advantage.
• Flexibility : Willingness to work on a rotating roster from Monday to Sunday.
• Eligibility : Candidates must hold a valid work permit in Malta, such as an EU ID or residence card.

What We Offer :

Join a company that values its employees and offers numerous opportunities for career progression. This project supports a globally recognized airline, providing a platform for you to grow and develop your skills.

Benefits Include :

• Comprehensive Training : Full training provided to equip you with the skills needed for success.
• Health Coverage : Basic health insurance provided after six months of employment.
• Career Development : Opportunities for advancement and professional development are available, with incentives and bonuses to reward your contributions.
• Relocation Support : Enjoy financial support for relocation after one month of employment.
• Work-Life Balance : Flexible working hours with operating days from Monday to Friday.
• Employee Perks : Access to mobile schemes, gym packages, in-house canteen, free on-site parking, and staff discounts at local businesses.
• Community & Events : Participate in monthly events and be part of a vibrant workplace culture.

If you’re ready to take your customer support career to the next level and be part of a project that makes a difference, apply today to join our team in Malta!