Dutch Speaking Customer Support Representative
We are searching multilingual talents like YOU for our excellent Customer Service Team !
You speak English as well as Dutch fluently?
Brilliant! Then work with us!
Become a Customer Service Advisor for our Work at Home service team at Concentrix Berlin and help us deliver exceptional customer experiences for one of the world’s biggest, most well-known and leading social media companies.
Working within our friendly and supportive team :
- You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in DUTCH.
- You are putting together solutions to support and expand your customer's self-serve advertising customer base.
- You are able to manage all different types of inquiries generated via activities such as chat, email, calling and social media messenger.
- You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
- From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience.
Your Skills :
- Online Advertising Experience is a big plus.
- Prior working in service organization is desired.
- Excellent written and verbal communication
- Fluent, verbal and written in DUTCH (C1) and minimum B2 in English
- Familiarity with social media and you are active on them.
- Familiarity with online advertising products / vendors
- Ability to multitask & work under pressure.
- Fast learner, diligent worker
Your Benefits.
- 2500€ gross monthly salary / €30,000
- gross annual salary.
- 300€ gross monthly language allowance for Dutch
- Home office in Germany
- We will provide computer, screen and headset.
- 7 weeks paid training ongoing coaching - all online
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