Helpdesk

Job Description

Our client, a leading multinational information technology services and consulting company is recruiting for aHelpdesk to join their business in Germany.

JOB DESCRIPTION

L2 resource oversee and guide resources as a lead engineer. He should provide daily / weekly / monthly reports to client Language requirement : English and German fluent

Application Support on Client PCs

Installation and deinstallation of applications

Troubleshooting of applications

Support with application questions

Installation / deinstallation of software applications.

Installation / deinstallation of site-specific software as needed.

PC hardware support

Issue of new hardware

Dismantling of old hardware

physical patching of network connections to the network switch

Error analysis in case of hardware failures

Troubleshooting of defective hardware

In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer

IT relocations

Hardware preparations (staging, application installations, upgrades)

Printer support

Troubleshooting of printing, multifunctional and fax systems as well as large format printers

Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers

In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer

IPHONE and IPAD support

Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones

Troubleshooting of end devices

Support for user questions regarding hardware and software

Media technology support

Beamer maintenance

Care and maintenance of the conference rooms

Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.

Instruction of users in the media technology

Support for audio and video conferences

Active Directory

Creation of NT and Exchange accounts via IAM

Password reset

Check and request group OU memberships

Additional tasks :

Inventory management of IT stock (PC, notebooks, workstation, monitors, accessories, cables, phones, tools, etc.) including inventories, keeping stock lists, etc.

Preparing hardware (staging, application installations, upgrades).

Support various IT departments such as (ITO, IPI, PDO, hands and feet support)

Testing of newly introduced applications and hardware

Creating SCCM packages using the SCCM console, testing the packages and requesting the packages in the SCCM system.

Scripting (VB, PowerShell)

SPOC for all IT Questions. If not solvable, create, dispatch, monitor, escalate tickets

Above Support task are deliverable via phone, remote, chat, onsite (SD-Offices)

Oversee software installation by outside vendors.

Documentation of IT related issues related to the application.

Provides access and documents the process to ensure it can be repeated as needed