IT Support Specialist (m/f/d)

1KOMMA5

We seek a highly skilled IT Support Specialist (m / f / d) to join our growing tech team. 1KOMMA5 is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure.

And they are all connected! Be a part of our mission!

Your mission

• Provide comprehensive in-person end-user support for both tools and hardware
• Provide remote support employees in other countries and regions
• Be an essential part of change management in your region
• Never reassign tickets to others. You own your tickets and can ask other pros in the team for development!
• Contribute to the global IT strategy and make sure that it is well aligned with company needs
• Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities
• Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally
• Automate! Automate! Automate!
• To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist
• Aligning wide-spread changes, as 1k5 expands, adapts and changes
• Be hands on with standard tooling configurations and implementation
• Listening, training and supporting our international user base (L1-L2 support)

Your profile

• Minimum of 1-2 years of Technology service desk support experience
• Ability to demonstrate design thinking methodology
• Having worked or interned in fast growing start-up environments is a huge plus!
• Experience with transformation / change management
• Understanding and management experience with Tech tooling stacks
• Google Workspace, Microsoft Office, Slack, Atlassian
• MDM tools including InTune and Kandji
• English and the local (DE) language in both written and verbal communication (C1 / C2)

Benefits

• Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward
• With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure
• You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths
• Work with and learn from other skilled engineers and join conferences and exciting meetups
• You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich
• See the direct impact of your work on a rapid-scaling user base
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

Bei 1KOMMA5 bauen wir Europas führende Energie-Software-Plattform Heartbeat und schaffen so ein virtuelles Kraftwerk , das Photovoltaik, Stromspeicher, Wärmepumpen und Ladesäulen der Kunden verknüpft und so die Rentabilität vernetzter Kundenanlagen deutlich erhöht.

Wir bieten Kunden zudem einen " One-Stop-Shop" für den Kauf und die Installation individueller und intelligenter Energie-Systemlösungen, damit jeder Haushalt schnell und professionell klimaneutral wohnen, heizen und mobil sein kann.

Gleichzeitig arbeiten wir in unserer Technologie-Sparte an der Weiterentwicklung und dem Ausbau der Heartbeat-Software, um Kunden weltweit mit dem Strommarkt zu vernetzen und so immer den günstigsten und saubersten Stromtarif anbieten zu können.

Hast du Lust, die Energierevolution mit uns anzugehen? Dann bewirb dich jetzt und werde Teil unserer Mission!