Werde der Trusted Advisor für die kreativsten Köpfe Europas – als Enterprise Customer Success Manager (m/w/d) bei Adobe

At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery.

We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.

We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being.

Check out our open roles to get started.

Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number : 15970.

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The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day.

Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a fantastic opportunity for an Enterprise Customer Success Manager (CSM) to join our Central Europe CSM team. As CSM you will lead a portfolio of customers and serve as a central point of contact and digital advisor for customers during the entire life cycle of their usage of Adobe solutions.

We are looking for a reliable team member who has a background or expertise in the design / creative industry combined with outstanding account management skills.

You should have the confidence to connect with designers, IT managers and executives at all levels alike!

You are going to drive adoption and utilization across your customer base, working closely with our sales and solution consulting team to help drive renewals to successful completion.

The successful candidate would visit customers onsite from time to time.

What you’ll do

• Lead, handle, and participate in activities that drive product adoption, active use, Adobe awareness, and customer happiness.
• Understand and assess customer challenges & objections, requirements, level of adoption, and corporate structure and translate this into specific Adobe solutions that can help the customer pursue their goals.
• Evangelize Adobe products / technology to excite and encourage customers to push the

boundaries of creativity.

• Conduct customer workshops, workflow assessments and demonstrate our solutions and the business benefits they bring to our customer
• Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realised.
• Establish and lead all aspects of adoption and usage / development of standard

methodologies to continually drive incremental value and return on the customer's

investment.

Identify and grow opportunities and collaborate with sales teams to ensure growth

attainment.

Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news / events. Share results & meaningful items with cross-functional partners.

To excel you will need

• Experience in and / or enthusiasm for Post-Sales-Account-Management and for subscriptionbased Solutions
• A good understanding of design workflows and digital trends
• Experience of Adobe Creative Cloud or at least one of its solutions
• Excellent ability to establish relationships at end-user and senior decision-maker level within enterprise organisations.
• Must be responsive and have a customer centric approach.
• Being highly self-managed, reliant, responsive and able to prioritise
• A strong desire to invest in your own professional and personal development, whereby you'll take ownership over acquiring additional skills and knowledge beyond that required by the organization and day-to-day demands of their role
• Organizational skills and a structured working approach, ability to deal with several different activities in parallel.
• Ability to influence and drive issue resolution with cross-functional teams in a matrix

organization.

• Business proficiency in English and German with clear communication skills verbally and in writing. Any other European language in addition to fluent German is welcome as well.
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