Crm consultant Jobs in München

Working at Freudenberg : We will wow your world!

Responsibilities :

You are the first point of contact for key users and end users regarding questions about SAP CX

You gather requirements, evaluate them together with the CRM Manager, and manage implementation with internal and external partners

You are responsible for system updates and release changes in close collaboration with IT and our service providers

You design and facilitate training sessions, workshops, and trainings for optimal use of the CRM system

You analyze existing processes, identify improvement potentials, and drive continuous system optimization

Qualifications :

You have a relevant degree or possess equivalent practical experience

You have solid experience in the design, rollout, and support of CRM systems

You have very good knowledge of the SAP CX system landscape

You are willing to travel ocasionally for rollouts, audits, and training sessions (up to 20%)

You have business fluent German and English skills, both spoken and written