Data scientist • radebeul
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
PLEASE NOTE: WE ARE UNABLE TO SUPPORT RELOCATION AND VISA SPONSORSHIP CANDIDATES.We are supporting one of the world’s leading professional services firms, delivering audit, advisory, consulting, ta... Mehr anzeigen
Der Smart Future Campus ist ein wichtiger Anbieter von Weiterbildung und Qualifizierung im Bereich der IT, Industrie 4.KI, Unity und digitaler Transformation.Mit praxisnahen Kursen, anerkannten Zer... Mehr anzeigen
Du möchtest nicht nur bestehende Software weiterentwickeln, sondern aus realen industriellen Herausforderungen neue technische Lösungen entstehen lassen? Du verbindest sehr gute Python- und Backend... Mehr anzeigen
Using our in-house next-generation AI platforms and wealth of automotive data, you will enhance workshop performance, capacity, and sales.Conduct sales visits and build strong customer relationship... Mehr anzeigen
Development Engineer Power Semiconductors Automotive (f/m/div.Robert-Bosch-Ring 1, 01109 Dresden, Germany.At Bosch, we shape the future by inventing high-quality technologies and services that spar... Mehr anzeigen
Zahlen, Dashboards und Datenqualität sind genau deine Welt, aber du liebst auch den direkten Austausch mit Kunden? Bei uns wirst du zum Brückenbauer zwischen Daten und Taten! Als.Mitarbeiter Projek... Mehr anzeigen
Company Description* *At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.Our promise to our associates is rock-solid:... Mehr anzeigen
IT-Strategien im Bereich Financial Services:.Du konzipierst und realisierst Strategien, die IT-Landschaften in der Finanzbranche transformieren.Auf Basis von S/4HANA und SAP FSDM/FSDP baust du zuku... Mehr anzeigen
HubSpot’s 2024 global partner of the year!.We are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses move faster, adapt smarter, and innovate f... Mehr anzeigen
Akkodis ist ein globales Beratungsunternehmen für Digital Engineering, das Technologie und Talente zusammenbringt, um Transformation zu beschleunigen, Innovation voranzutreiben und eine intelligent... Mehr anzeigen
This role requires the candidate to work remotely from Germany.Our client is a global artificial intelligence technology company specializing in the development of advanced large language models (L... Mehr anzeigen
Du begeisterst dich für technologische Fragestellungen rund um die Themen Data & Business Analytics? Dann werde Teil unseres Teams und gestalte gemeinsam mit uns die erfolgreiche digitale Zukunft u... Mehr anzeigen
Fusion's clients across pharma, biotech and medtech are under pressure to turn data and AI from isolated initiatives into a source of competitive advantage.The Senior Strategy Consultant, Data AI a... Mehr anzeigen
The Leibniz Institute of Ecological Urban and Regional Development (IOER) in Dresden offers the following position (employment according to WissZeitVG): .Head (f, m, d) of the DRESDEN-concept Resea... Mehr anzeigen
Du möchtest mit Daten Mehrwert schaffen und Unternehmen dabei unterstützen, das Potenzial von Künstlicher Intelligenz zu nutzen? Dann werde Teil unseres Teams und gestalte datengetriebene Lösungen ... Mehr anzeigen
Du entwickelst moderne, skalierbare Machine Learning-Lösungen auf der Google Cloud.Du setzt Python ein, um Machine Learning-Modelle in produktionsbereite Daten-Pipelines zu integrieren.Du übersetzt... Mehr anzeigen
Wir helfen die Welt zu verbessern.Bei SAP halten wir es einfach: Du bringst dein Bestes mit, und wir holen das Beste aus dir heraus.Wir sind Macher, die über 20 Branchen und 80 % des weltweiten Han... Mehr anzeigen
Step into a role where you’ll shape digital strategies for some of the most promising companies Europe.As a German-speaking Account Strategist, you’ll combine your marketing expertise and client ma... Mehr anzeigen
Akkodis ist ein globales Beratungsunternehmen für Digital Engineering, das Technologie und Talente zusammenbringt, um Transformation zu beschleunigen, Innovation voranzutreiben und eine intelligent... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
