Developer full stack • ebersbach an der fils
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Wir wollen für unsere Kunden nur das Beste.Denn da du unsere Logistik auf dem Schirm und immer einen Plan parat hast, läuft alles wie geschmiert.Aus Kollegen machst du ein Team, aus deinen organisa... Mehr anzeigen
Business Development Director (m/f/d).We are one of the leading European contract manufacturers in the pharmaceutical, biotech and healthcare sectors, with some 2,300 employees in Germany, France, ... Mehr anzeigen
We are seeking a talented, innovative Senior Graphic Designer to join our team.The ideal candidate goes beyond basic execution: you have a strong eye for detail, a deep understanding of design prin... Mehr anzeigen
If you are a Electronics Developer (m/f/d) with VHDL skills looking for an opportunity to grow your career, this role offers the chance to contribute to innovative, roadmap‑defining embedded FPGA s... Mehr anzeigen
Our partner is looking for a .Our partner is a growing logistics company operating across Europe, specializing in flexible freight forwarding solutions and long-term client partnership.This ro... Mehr anzeigen
Sales Development Representative.Work model: Hybrid (on-site for first 5 months, after 3 days office/2 days home).Manage high volume inbound and outbound B2B sales activities across all stages of t... Mehr anzeigen
Internship Logistics Planning and Optimization.Junkersstraße, 73249 Wernau (Neckar), Germany.At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm ... Mehr anzeigen
Das Syntax Institut ist ein AZAV-zertifizierter Bildungsträger für digitale Zukunftsberufe.Mit praxisnahen Weiterbildungen in Design, Softwareentwicklung und KI unterstützen wir angehende IT-Fachkr... Mehr anzeigen
Wir wollen für unsere Kunden nur das Beste.Denn wenn du unsere Filialen leitest, kann nichts schiefgehen.Du machst aus Mitarbeitern ein Team und aus deiner Leidenschaft für Zahlen kein Geheimnis.Wi... Mehr anzeigen
Das ist unsere klare Botschaft – für alle Teamspieler:innen!.Was kann es Schöneres geben, als an einem Ort zu arbeiten, an dem man herzlich willkommen ist? Bei uns erfährst Du Freundlichkeit, hast ... Mehr anzeigen
Vice President, Customer Marketing.Shape how the world sees TeamViewer by driving impactful campaigns that reach millions globally.TeamViewer provides a leading Digital Workplace platform that conn... Mehr anzeigen
At Hexion, we push boundaries, rethink possibilities, and create real impact.We activate science to deliver progress—developing breakthrough solutions that strengthen industries, protect communitie... Mehr anzeigen
As the top Swiss e-commerce platform, with a crew of over 3’500 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets.Our driving force is our determination to keep ch... Mehr anzeigen
Unser deutlich steigender Energiebedarf macht es zwingend erforderlich, über weitere Quellen für erneuerbare Energie nachzudenken.Wir bei der Vulcan Energie Ressourcen GmbH haben darauf bereits ein... Mehr anzeigen
Optimierung und Betreuung der Schnittstellen zu SAP, eRechnung u.Verwaltung und Wartung einer IBM Power10.First-Level-Support im Bereich Warenwirtschaft.Idealerweise mehrjährige Berufserfahrung als... Mehr anzeigen
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.Our software solutions ha... Mehr anzeigen
Entwicklung moderner Logistik-Software: Du entwickelst Features für unsere AI-native Warehouse- und Fulfillment-Plattform – von Wareneingang über Kommissionierung bis Versand.Dabei übersetzt du rea... Mehr anzeigen
Von der Beratung und Planung über die Softwareentwicklung und den Schaltschrankbau bis hin zur Inbetriebnahme erhalten unsere Kunden bei uns alles aus einer Hand.Angetrieben vom Trend zu Industrie ... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
