Head of customer service Jobs in Karlsruhe

NeoBIM is a cutting-edge startup transforming the construction industry with AI-powered Building Information Modeling (BIM). Co-founded by industry pioneers, the company is on a mission to make BIM smarter, faster, and more collaborative. With a growing team, NeoBIM offers an innovative work environment, flexible culture, and the chance to work on impactful global projects.

We’re looking for a Head of AI – part AI wizard, part strategic visionary. The successful candidate will have the opportunity to define and drive the AI strategy of a future market leader in the BIM space.

Tasks

Lead the AI Vision

Define and execute neoBIM’s AI strategy, combining strategic foresight with hands-on implementation.

Own the Full AI Stack

Oversee the end-to-end development of advanced AI systems, including generative 3D models, large language models (LLMs), and multi-modal neural networks. Manage the full lifecycle from design to deployment and ongoing optimization.

Stay Hands-On with Code and Complex Problems

Actively contribute to core development tasks, from prototyping and model training to debugging and performance tuning. Lead by example as a technical authority who solves complex problems and supports the team in critical engineering decisions.

Drive Product-Centered Innovation

Translate cutting-edge AI research into practical, value-creating features within neoBIM’s product suite. Enable automation, design optimization, and data-driven insights across the full spectrum of planning and construction workflows.

Requirements

Proven Leadership in AI Strategy and Execution

Demonstrated experience defining and driving AI strategy across product and engineering teams in a high-growth or tech-driven environment.

Hands-On Programming Excellence

Expert-level proficiency in Python and deep learning frameworks (e.g., PyTorch, TensorFlow, JAX). Strong coding habits and ability to personally contribute to core development tasks.

LLM & Generative AI Expertise

Deep experience with training, fine-tuning, and deploying Large Language Models (e.g., GPT, BERT, LLaMA, Mixtral) and generative AI systems (e.g., Diffusion Models, VAEs, GANs).

Multimodal & 3D AI Systems

Track record of building and optimizing multimodal or 3D-capable models, such as Vision Transformers, NeRFs, or generative 3D architectures.

Full AI System Lifecycle Ownership

Experience leading end-to-end AI development, including model training, deployment, performance monitoring, and iteration at scale.

MLOps & Scalable Infrastructure

Deep understanding of MLOps tooling and infrastructure (e.g., Docker, Kubernetes, MLflow, CI / CD pipelines, data versioning). Comfortable building enterprise-grade cloud / hybrid / on-prem systems.

Strong Analytical & Mathematical Foundation

Solid grounding in statistics, optimization, and deep learning theory relevant to real-world applications.

Benefits

• Strategic Ownership of High-Impact AI Initiatives
• Executive-Level Compensation & Growth Path
• Access to World-Class Infrastructure
• A Culture of Deep Tech and Real-World Application
• Flexibility with remote first work enviroment and a great team that shapes the future

For any questions regarding this position, feel free to contact Felix directly via phone or messenger at +49 1769 54222094.