- Jobsuche
- Neu Isenburg
- helpdesk it
Helpdesk it Jobs in Neu Isenburg
Jobalert für diese Suche erstellen
Helpdesk it • neu isenburg
IT Helpdesk Manager (m / f / d)
HyundaiOffenbach, Hesse, Hyundai Motor Europe GmbHMitarbeiter : in Helpdesk 1st / 2nd Level
net-wb GmbHMühlheim am Main, Hessen, GermanyNetzwerkadministrator (m / w / d)
DRK-Blutspendedienst Baden-Württemberg - HessenFrankfurt am Main, DE- Gesponsert
IT-Administrator ( •)
VEBEG GmbHFrankfurt Am Main, DeutschlandFirst Level Support / IT Helpdesk / IT Support
wu personal GmbHFrankfurt am Main, deIT Helpdesk Mitarbeiter (m / w / d)
Orizon Holding GmbHFrankfurt am MainMitarbeiter Helpdesk / IT- Support (m / w / d) bis zu 33€ Stundenlohn
Astriol academics GmbHFrankfurt am Main, Deutschland- Gesponsert
IT Projektmanager (gn)
emeis Deutschland GmbHFrankfurt am Main, Hessen, DEIT Consultant
Axiom Software Solutions LimitedFrankfurt, HE, DEIT-Allrounder
MOCCCA ConsultingFrankfurt, Hessen, GermanyIT-Support / Helpdesk First Level als Werkstudent •in
ibentoo GmbHFrankfurt am Main, DE- Gesponsert
IT Infrastructure Administrator / IT-Netzwerkadministrator
Seibert Group GmbH - KarriereFrankfurt (Main), Hessen, Germany- Gesponsert
IT Infrastructure Administrator / IT-Netzwerkadministrator
Seibert Group GmbHFrankfurt (Main), GermanyTechnical Helpdesk Agent (m / w / d)
MSX InternationalDietzenbach, GermanyStudent Helpdesk Officer (w / m / d)
Frankfurt School of Finance & ManagementFrankfurt am Main, DE3 Studentische Aushilfen / Werkstudenten IT-Helpdesk
Versorgungswerk der Landesärztekammer HessenFrankfurt, DE1st Level Support / IT Support - Einsteigerposition w / m / d
ShaarConsultingFrankfurt am Main, Hessen, DEProduktexperte für den S-internen Helpdesk
Finanz Informatik GmbH & Co. KGFrankfurt, DEHelpdesk-Mitarbeiter / It-Supporter (m / w / d)
Page PersonnelFrankfurt am Main, DEMitarbeiter IT Helpdesk / Data Center (m / w / d) bei einem Telekommunikationsanbieter
DIS AGFrankfurt am Main, Hessen, DEIT Helpdesk Manager (m / f / d)
HyundaiOffenbach, Hesse, Hyundai Motor Europe GmbHSummary
As the IT Helpdesk Manager, you'll manage a help desk team to resolve complex queries and manage the partnering relationships with internal clients, build effective working relationships and provide high-quality professional services to facilitate the delivery of business strategy and plans.
We want you to : Team Management :
Supervise and Lead Helpdesk Team : Oversee the daily operations of the helpdesk team, including hiring, training, mentoring, and performance management.
Scheduling and Staffing : Ensure adequate staffing levels to provide timely support across all required hours.
Performance Evaluation : Conduct regular performance reviews and provide feedback to helpdesk staff.
Service Management :
Incident and Request Management : Ensure all incoming support requests and incidents are logged, prioritized, and resolved efficiently using the helpdesk ticketing system.
Escalation Management : Manage escalated support issues, ensuring timely resolution and customer satisfaction.
Process Improvement :
Develop and Implement Policies : Create and maintain helpdesk policies, procedures, and standards to improve efficiency and service quality.
Workflow Optimization : Continuously analyze helpdesk operations and workflows to identify areas for improvement and implement changes.
Technical Support :
Provide Technical Assistance : Assist with complex technical issues and provide support when helpdesk staff require additional expertise.
System Administration : Oversee the maintenance and administration of IT systems, including user account management, software installation, and updates.
Reporting and Analysis :
Customer Satisfaction : Monitor and improve customer satisfaction levels through surveys, feedback, and service quality assessments.
Project Management :
IT Projects : Plan, coordinate, and execute IT projects related to helpdesk operations, including system upgrades, migrations, and new technology implementations.
About you :
- Degrees in computer science, information systems, or a closely related field are commonly preferred.
- At least 5 years of cumulative experience in IT support, help desk environment or related roles
- 3-5 years of experience in managerial experience - Ability to lead and motivate a team of IT support professionals. Experienced in hiring, training, and managing performance.
- Fluent in both English and Korean
- Proven experience in handling and resolving various technical support issues.
- Commitment to providing exceptional customer service. Ability to manage customer expectations and handle escalated issues with diplomacy.
- System Administration : Experience in managing user accounts, permissions, and configurations across various operating systems (Windows, macOS, Linux).
- Network Fundamentals : Understanding of LAN / WAN configurations, TCP / IP protocols, DNS, DHCP, and other networking concepts essential for troubleshooting.
- Helpdesk Tools :
Knowledgeable in CompTIA A+, Network+, or Security+
Rewards and Benefits