It customer support Jobs in Essen

RWE Supply & Trading GmbH, Essen

To start as soon as possible, full time / part time, permanent

Functional area: IT / Digital

Your future plans

We are looking for an IT Field Service Specialist with strong interest in supporting IT landscape business processes in a future-oriented and highly digitalized environment.

Our company requires maximum IT support for all hardware and software solutions used in connection with market communication processes.

As the IT Infrastructure team of RWE we are dedicated to delivering exceptional services. Fuelled by a passion for excellence and a commitment to empowering all RWE Businesses, we're shaping the future of digital connectivity.

Join us in creating a smarter, faster, and more connected world-one innovation at a time.

Your powerful skills

Reporting to the EUS Team Lead Europe, the IT Field Service Specialist will be responsible for:

• Onsite and Remote IT Support: Deliver expert support for all client-based equipment, including desktops, laptops, tablets, mobile devices, printers, and specialized local infrastructure components.
• Technical Expertise and Services:Provide specialized technical support for IT developers and general office users, ensuring application performance and service availability. Deliver 1st and 2nd line engineering support for installations, problem resolution, testing, commissioning, and decommissioning of IT equipment and infrastructure.
• IT Equipment Setup and Maintenance: Design, plan, build, and install IT equipment at new and existing locations, ensuring alignment with Group standards across trading and office environments.
• Infrastructure Assistance: Act as onsite support for local IT computer room equipment (e.g., servers, switches, routers), collaborating with RWE Service Owners and external providers.
• Incident, Request & Problem Management: Own and resolve IT incidents and requests, driving continuous service quality improvements and proactive incident avoidance. Independently resolve complex issues, assessing their business impact and communicating effectively with relevant teams.
• Knowledge Management: Develop knowledge base articles for known issues and solutions, contributing to the organization's technical knowledge library.
• Customer Relationship Management: Build trust and maintain strong relationships with business stakeholders and international IT teams.
• Vendor Management: Collaborate with third-party vendors within an outsourced delivery model, ensuring the quality of IT services meets agreed standards across all locations within the area of responsibility. Take ownership of service performance, addressing any issues promptly and driving continuous improvement.
• Team Collaboration: Work with global colleagues to harmonize best practices, contributing to a multi-skilled Field Service Specialists team.

Advantageous, but not a must

• 3+ years of experience delivering on-site IT infrastructure services in large, complex organizations.
• Strong understanding of IT technologies, including expertise in Microsoft & Apple ecosystems and End User Services operations.
• ITIL V4 certification (Foundation level or higher).
• Experience in working with third-party providers, including managed service providers.
• Results-oriented mindset with a focus on delivering measurable outcomes.
• Strong communication skills at working levels to inspire and drive change.
• Ability to influence and collaborate effectively across multiple locations and levels within an organization.
• Excellent problem-solving skills with a proactive approach to tackling challenges.
• Experience managing conflicting business demands in a high-pressure environment.
• Strong interpersonal skills, including cultural and ethical awareness.
• Resilient, patient, and able to perform effectively under pressure.
• Self-reliant with the ability to work independently and take initiative.
• Experience working with international, multi-disciplinary, and multi-site teams.
• Willingness to travel

What we value most is passion, willingness to learn and a determined and resilient work ethic. So, even if you think you do not yet display all of the skills above we would still like to hear from you.

At RWEST, finding the right person for the job is our top priority

Our offer

We really appreciate you going the extra mile and using every ounce of energy when the heat is on. That's why we want to make your time with us as enjoyable as possible. At RWE Supply & Trading we value our employees and strive to create a supportive and inclusive work environment. With a range of competitive benefits, we not only offer excellent development prospects and an attractive remuneration package, but also take care of your well-being and understand that life-work integration is essential.

Also our offer includes the following perks:

• Working in one of the most interesting business contexts; a mixture of energy supply, trading and of course IT!
• Working in an agile team on topics close to end users
• Open and diverse company culture
• Work with new and emerging technologies in the cloud
• Working with distributed teammates across different locations.

rwe.com/career

Apply now with just a few clicks: ad code 92384
Any questions? Vince Manning (Recruiting), [email protected];
We look forward to meeting you!

We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. #inclusionmatters
Of course, you can find us on LinkedIn, Twitter and Xing, too.

RWE Supply & Trading is the interface between RWE and the energy markets around the world. Approximately 2000 employees from over 50 different countries trade (renewable) electricity, (green) gas, commodities and CO2 emission allowances. The trading entity also ensures the commercial optimisation of RWE's power plant dispatch and markets electricity from renewables.