- Jobsuche
- Großrosseln
- learning support assistant
Learning support assistant Jobs in Großrosseln
Jobalert für diese Suche erstellen
Learning support assistant • großrosseln
Technical Support - Cloud Products
OVHcloudSaarbrücken, DE- Gesponsert
Sales Support Mitarbeiter(in) (m / w / d)
EuroSkyPark GmbHSaarbrückenIT-Support (m / w / d)
DIS AGSaarbrücken, Saarland, DE- Gesponsert
Students assistants FMD HiWis
INMSaarbrücken, Saarland, GermanyInformatiker für Support & Vertrieb von POS Kassensystemen
PROKASSE KassensystemeBous, Saarland, GermanyElektriker / Technischer Support / Servicetechniker / Support EMEA (m / w / d)
Q-Lab Deutschland GmbjHSaarbrücken, Saarland, GermanySales Assistant (M / F / D) in Part Time in Saarbrücken
ZARASAARBRÜCKEN, Saarland, DeutschlandCloud Support Consultant (m / f / d)
gridscale GmbHSaarbrücken, SL, DEFirst Level Support
iX-tech GmbHSaarbrücken, Saarland, GermanyCustomer Support Expert (m / w / d)
natif.ai gmbhSaarbrücken, DE- Gesponsert
Professional Support
springhealthSaarbrücken, Germany(Senior) Machine Learning / AI Engineer (all genders)
adesso SEEuropaallee 33, Saarbrücken, DEUNetworking Support Engineer (m / w / d)
Kontron S&T GroupSaarbrücken, GermanyAssistant Manager (m / w / d)
L’Osteria - SaarbrückenSaarbrücken, Saarland, DeutschlandWorking Student - Digital Learning (m / f / d)
August-Wilhelm Scheer InstitutSaarbrucken, GermanyCustomer Support Specialist (m / w / d)
Cannaleo Digital GmbHSaarbrücken, Saarland, Germany2nd Level Support
Personalberatung ANGEHEUERT GmbHSaarbrücken, Saarland, Germany- Gesponsert
Business Partner Demand Planning (with Machine Learning) - Consumer Business Unit EMEA
GoodyearSaarbrucken, Saarland, DE1st-Level Support-Mitarbeiter
11460Saarbrücken, DETechnical Support - Cloud Products
OVHcloudSaarbrücken, DETechnical Support - Cloud Products M / F / X
Within your #OneTeam
Within OVH, the CCO Department is responsible for providing quality technical support (paid, free, 24 / 7, etc.) for all customers around the world. It provides technical support (telephone, email, social networks, etc.) for all OVH offers (Cloud, Telecom, Web). The Department is organized into 6 Departments : Cloud, Web, Telecom, KeepBiz (in charge of customer retention), Professional Services Cloud (in charge of monitoring large accounts) and Transversal Projects : workforce management, management and implementation of new tools etc.
Attached to the Team Leader Universe, you will be in charge of assistance in the use of our products (Cloud products). You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical advice.
Your main responsibilities
- Answer questions from multi-channel customers by qualifying their needs
- Develop a first technical diagnosis and provide solutions to incidents encountered by users
- Identify, detect incidents and quickly provide a technical and / or commercial solution
- Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
- Guide the user to solve the problems encountered
- Ensure the follow-up of the customer relationship until the final processing of the request
- Inform the customer base following the call
- Master and apply all internal procedures applicable to customers
- Manage and monitor customer procedures with the various internal departments : technical, commercial
- Contribute to the drafting of procedures and various documentation
- Participate and manage different projects
- Report technical issues and anomalies to the various departments (com-dev-admin)
Your future impact
Skills required
Good interpersonal skills and a desire to deepen the customer's needs.
Fluent German and notions of technical English required (for the management of customers calls / tickets, as well as participation in internal meetings with the Corp EMEA and CA support teams, the Competency Center and the product RUN teams)
Linux, VMware, Network, hardware, virtualization, software
SQL, web, DRP, scripting, Baremetal, Kubernetes...