Operations administrator Jobs in Oberhausen

Make your mark for patients

Position :  Operations Germany

Make your mark for patients

Operations Manager Germany

We are looking for a person with business acumen and proven consultancy skills within a cross-functional environment of various stakeholders to join us as  Operations Manager  in our  Insights to Impact & Go-to-Market  team, based in  Monheim, Germany .

About the role

As the Operations Manager, you will lead end-to-end stakeholder management and continuously improve the deployment of Veeva CRM “ORBIT” as integrated Closed Loop Relationship Management (CLRM) solution as well as related business processes. Reporting directly to the Operations Lead Germany, you will act as key interface between the European Insights-to-Impact (I2I) organization and the local Business Units’ stakeholders.

Who you’ll work with

Together with your EU team, consisting of Operations Managers dedicated to different areas, you will be responsible for continuous improvement activities, supporting the business to get to the next level of operational excellence, and encouraging business and stakeholders to meet targets. You will directly interact and cooperate with a variety of local, regional and EU stakeholders, Information Technology (IT) and external vendor teams.

What you’ll do

• Act as interface between strategy and tactical planning to ensure EU strategic alignment and be involved in defining the operational strategy with the German leadership team.
• Partner with entire hierarchy of functional roles (commercial, medical, access and back office) to drive informed decision making based on data, in alignment with area Leadership Team.
• Drive end-to-end process with internal & external stakeholders to ensure timely roll-out of OmniChannel Plans for each promotional cycle (e.g. business requirements consolidation, external vendor alignment, hyper-care support etc.)
• Proactively translate business requests into CRM design solutions (bringing CRM concepts to reality) and tailor developments of CLRM platform roadmap together with EU Teams, so that local business requirements for area / market are met.
• Drive initiatives to increase data quality for activity data. Acknowledged as Partner with I2I Reporting Team and external vendor to Manage Account / Health Care Organization & data quality.
• Partner within the I2I team & local stakeholder networks to leverage and communicate relevant information from the EU organization towards your area and vice versa
• Develop a CLRM platform roadmap for Germany and ensure execution as well as implementation of strategies based on data

Interested? For this role we’re looking for the following   education, experience,   and skills.

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!