Information Technology Specialist

About Us :

AVASO Technology Solutions is currently seeking an IT Support Specialist with a passion for the IT area.

As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.

We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.

AVASO offers you an excellent growth opportunity with a strong global company and good money.

Website : - https : / / www.avasotech.com /

Job Summary :

Position : IT Support Specialist- EUC L2

Position Type : Full-Time Onsite Role

Location : Ulm, Germany

Required languages : German & English (Professional Speaking)

Skills : EUC- L2 : Desktop , Network, servers, HW & SW, Wi-Fi.

Job Description :

We are currently seeking IT Support Specialist- Ulm, Germany - Full-Time On-Site Support EUC-L2 Role.

BAND 2 JOB DESCRIPTION : EUC Level 2

• The Band 2 Network Technician will provide day to day local remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
• The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
• The ideal candidate should have 2-3 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users on-boarding preparing IT assets and tools.
• Off-boarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to back-end team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multi-function Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting mid-range servers.
• Supporting network devices such as switches, routers, Wireless Aps with the help of back-end team.
• Handing tickets on Service-now or a similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate in-house IT projects.
• Engineers should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Run-books for global team use.
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
• Should be leading the project support team.
• Asset / stock management / E-Waste, Site Tech On-boarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Co-ordination.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC / laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.
• In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

Skills & VISA Requirements :

• Candidate must be legally authorized to work in ULM, Germany, (EU Country) without any need of Visa Sponsorship. Exceptional technical and troubleshooting skills
• Excellent written and verbal communications skills.
• Comfortable operating in a fast-paced environment with minimal supervision.
Vor 30+ Tagen