Level 1 Technical Helpdesk Support, Oracle Food & Beverage GBU (POS/Point of Sale)- Fluent English/German required
Do you want to work with exciting customers in the food and beverage industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us.
Oracle is a technology leader that’s changing how the world does business. We're looking for a strategic problem-solver to deliver post-sales support to our customers, helping them gain real value from the Oracle Electronic Support Service.
You’ll be the main point of contact for new clients, introducing them to Oracle and building their relationship with our support teams.
LI-AM3
Career Level - IC2
Why work at Oracle
- A competitive salary with exciting benefits
- Office and flexible working
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as life insurance and access to retirement planning
- An inclusive culture that celebrates what makes you unique
What you’ll do
We need you to understand operating systems, hardware, software, networks, and how they work together. You’ll support our customers with technical and non-technical issues such as product compatibility, support, shipping, and electronic support fixes.
- Answer hospitality support calls and queries in German language
- Provide solutions to customers or pass their case to the relevant team
- Resolve issues in real-time where possible
- Manage escalations and advise our teams on customer issues
- Update cases in our customer database
- Communicate case progress to customers
- Meet or exceed individual and company targets
- Experience in POS Systems and from the Food & Beverage / Hospitality environment as well as helpdesk support would be advantageous.
- Fluent German and working knowledge of English skills are required for this role
- Shift based role
- Work Mon-Fri between CET
- 3 days office working in Dusseldorf, Dublin or Galway location required
At Oracle, we don’t just respect differences we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities.
That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.
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