Customer Care Specialist – Korean (f/m/d) (Munich)
Customer Care Specialist Korean (f / m / d) (Munich)
To support our Customer Care team we are searching for a Customer Care Specialist Korean (f / m / d) (Munich) to be based in one of our offices in Aschheim.
WHAT YOU WILL DO
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
- Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
- Consistently meet the highest service and KPI standards of the department.
- Establish and maintain relationships to build a portfolio of relevant customers.
- Collaborate closely with Payments, Customs, Warehouse and Shipping.
WHO YOU ARE
- Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
- Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
- Familiarity with customer communication and e-commerce-related technology.
- Good computer skills, especially MS Office.
- Conscientiousness when handling customer data.
- Flexibility, resilience, and the ability to work as part of a team.
- Native-level proficiency in Korean (written and spoken) and excellent English skills; additional languages are a plus.
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
- Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months
- 10 days / year of mobile office abroad in EU-countries (job and position permitting)
- Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months
- Training opportunities for development
- Language & e-learning courses
- Staff discount of up to 30%
- Discounted membership for selected sports platforms & gyms
- Private health insurance
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life.
Mytheresa ensures a fast and equal hiring process.
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