Customer Support Engineer (m/f/x)

Our vision - your future

Cofinity-X is a joint venture founded in 2023 by BASF, BMW Group, Henkel, Mercedes-Benz, SAP, Schaeffler, Siemens, T-Systems, Volkswagen, and ZF.

Established by industry experts, our company is primed for growth and is intended to be further led by professionals like yourself.

Your mission

• Drive technological advancements to decarbonize global supply chains, establish data sovereignty, and foster the data economy with digital business models & data contracts
• Own the resolution of customer inquiries, ensuring timely and effective solutions during core working hours
• Provide clear and constructive communication to customers through various channels, including support tools, email, phone, and video conference
• Collaborate with customer support colleagues to resolve complex issues, offer input for product improvements, and foster a collaborative work environment
• Build-up technical skills and other professional competencies; participate in training sessions on novel technologies

Your profile

• Proven expertise in customer support role, with a track record of improving customer satisfaction
• Experience in IT and software companies
• Familiarity with customer support software and tools
• Very good communication and interpersonal abilities
• Proficiency in English is essential, German is a plus

Why us?

• Hybrid working model
• Balanced work-life balance with flexible working hours
• Annual training budget for continuous professional and personal development (1.500 EUR)
• Free choice of hardware, including private use
• Monthly lunch subsidy (up to 100 EUR)
• Deutschland Ticket for environmentally friendly mobility options

About us

Cofinity-X GmbH is based in Cologne and was founded in 2023. It is a joint venture of BASF, BMW Group, Henkel, Mercedes-Benz, SAP, Schaeffler, Siemens, T-Systems, Volkswagen and ZF.

The vision of Cofinity-X is to run an open marketplace for the provision of own and third-party business applications and further services that enable secured and standardized data transfer along the automotive value chain in accordance with the Gaia-X and Catena-X principles with initial focus on the European market.