Global Tech Ops Lead (m/f/d)
1KOMMA5 We seek a highly skilled Global Tech Ops Lead (m / f / d) to join our growing tech team. 1KOMMA5 is building Germany's largest one-stop-shop for sale, installation, and services related to solar, heat pumps, electricity, and charging infrastructure.
And they are all connected! Be a part of our mission! Your mission Provide empathetic leadership to the growing team of international tech partners (and students) Coordinate with end-user groups to determine best actions for support Provide remote support employees in other countries and regions Coordinate and communicate change management (project rollout) Contribute to the global IT strategy and make sure that it is well aligned with company needs Use your resilience to collaborate in a fast-paced, agile environment and adapt to changing priorities Liaise with local staff and stakeholders, to ensure the overriding core focus on IT (specifically with tooling) is extended globally Ensure devised SLA’s are maintained Automate! Automate! Automate! To cross functionally align with key stakeholders in the broader Tech org, to ensure we can capitalize on where overlaps can exist Aligning wide-spread changes, as 1k5 expands, adapts and changes Be hands on with standard tooling configurations and implementation Listening, training and supporting our international user base (L1-L2 support) Your profile Minimum of 8 years of Information Technology industry experience Minimum of 4 years in a management role Ability to demonstrate design thinking methodology Having worked or interned in fast growing start-up environments is a huge plus Personally driven by making a greener, cleaner energy sector Expertise in designing a highly optimised service desk system Expertise in designing realistic SLA’s Experience with transformation / change management Understanding and management experience with Tech tooling stacks English fluency.
Other languages are a plus! Benefits Contribute to a dynamic and highly motivated team with people who have proven that they can make things happen and move companies forward With your work, you accelerate the "energy and mobility transition" and make a concrete contribution to the sustainable transformation of our energy infrastructure You move in flat hierarchies and have direct contact with the managing directors as well as short decision-making paths Work with and learn from other skilled engineers and join conferences and exciting meetups You can work remotely (Germany-wide), with offices in Berlin, Hamburg and Munich See the direct impact of your work on a rapid-scaling user base Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass