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DC DACH Application Engineer Manager
DC DACH Application Engineer ManagerDatalogic • Langen
DC DACH Application Engineer Manager

DC DACH Application Engineer Manager

Datalogic • Langen
Vor 30+ Tagen
Stellenbeschreibung

Job Description

Role Mission

The Application Engineering Manager manages a team of Application Engineers within assigned scope (specific Product Group and/or Territory) and is responsible for ensuring high quality and timely Pre-Sales Support to our internal sales team, partners, systems integrators, and end-users. Success will generate incremental sales of our products by securing long-term business relationships with end users and resellers of Datalogic’s products, solutions, and service.

Key Responsibilities

  • Coordinate the activities of the Pre-Sales Application Engineering team within assigned Product Group and/or Territory and define project prioritization partnering with Sales and Product business developers
  • Visit customers together with sales to collect application requirements and needs and collaborate with after-sales department to support Customers along the whole selling process
  • Coordinate critical customer situations and lead the escalation process to support the entire service and quality organization in providing timely solutions.
  • Coordinate the training activities for Datalogic sales force and partners, using the training material provided by Product Marketing
  • Support Product Managers and Product Business Developers in new product introduction with beta testing and training
  • Define and manage the laboratory equipment needed
  • Monitor the performance of the team in order to meet the assigned objectives in terms of sales revenue, customer satisfaction, and sales team satisfaction
  • Support R&D and Product Managers in: new product requirement definition, new product application needs collection, beta-testing and training
  • Supervise marketing activities like training and exhibitions (e.g. demo setup).


Requirements

• Education: Bachelor’s degree in electronic engineering or computer science
• Languages: Fluency in German and English; additional languages are a plus
• Experience: 10+ years of experience in a similar role, dealing with customers belonging to the AIDC/IA environment and managing a team of Application Engineers.

Other Information & Specific Skills

  • Strong background in the PDA/PDT/Tablet products with comprehensive Software and Solution knowledge and skills
  • Excellent technical understanding of electronic devices and circuits and ability to read technical documentation (e.g. electrical schematics, technical data sheets) are a must.
  • Excellent communication, negotiation and organizational skills, a leader with a problem solver attitude, result oriented and with a high level of autonomy.
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DC DACH Application Engineer Manager • Langen

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