German Customer Success Specialist Hybrid in Malta (Chat & Email Only)
Looking to take the next step in your career?
We’re seeking a dynamic addition to our team as a Customer Success Specialist! If you’re innovative, sociable, and excel in a fast-paced, evolving environment, this could be your next great opportunity.
Role Overview :
As a Customer Support Specialist, you’ll respond to customer inquiries and resolve complaints exclusively through email and live chat no phone calls involved.
Key Responsibilities :
- Respond to customer queries via email, ensuring clear, timely communication (phone calls are not required)
- Moderate user-generated content to uphold company policies and standards
- Identify and address potential scams or fraudulent activities, keeping the online environment secure
- Accurately log interactions and resolutions for customer records
- Collaborate with team members to improve processes and elevate customer experiences
- Provide customers with accurate, comprehensive information using the best tools
- Meet personal and team support goals
- Work effectively with internal and client teams
- Participate in training to ensure compliance with moderation policies
- Support various workflows, clients, and markets as needed
Requirements :
- C2 level proficiency in German.
- B2 level proficiency in English.
- EU citizenship or Maltese Residency Card.
- 0-1 year experience in customer support.
- Strong leadership, analytical, and communication skills.
- Eagerness to learn and grow.
Why Join Us :
- Competitive Salary : We recognize your skills and dedication
- Performance Bonuses : Earn rewards for your achievements
- Transportation Provided : Company transport from designated pick-up points
- Relocation Support : Assistance for a smooth transition
- Career Growth : Opportunities for advancement and professional development
- Hybrid Work Model : Flexible work options for a better work-life balance
Excited about a rewarding customer support career? Apply now, and we’ll connect with you soon!
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