Partner Relations Manager, Delivery Operations (Sofort einstellen)

The Sales Operations Manager will support the country lead with all aspects of

product installation and maintenance in Germany and Austria as we continue to

expand the business. The successful candidate will build and maintain strong

relationships with internal and external partners including service

providers, host partners, technology and product management, and the local

business development team. The individual must be both analytical and

creative, seeking out ways to improve products, processes, and tools, and

executing on those ideas. Strong interpersonal skills are also important as

the position will have frequent interaction with leadership at Amazon and

partner companies.

Amazon opened its virtual doors in 1995 and strives to be the world’s most

customer-centric company, where customers can find and discover anything they

might want to buy online. Amazon Hub PARP is growing and we are working to

create a world class delivery experience for customers through alternate

delivery options - lockers and pickup points. If you are passionate about

delivery operations and look around corners for ways to serve customers, we

want your help.

Key job responsibilities

The Sales Operations Manager will :

Manage the end-to-end installation and maintenance process for Pickup And

Return Points.

• Execute service roll-out on-time.
• Drive continuous improvement projects in installation and maintenance

processes, as well as cost reduction.

Monitor performance of service providers such as installation and

maintenance partners, and internet service providers, and escalate issues as

needed.

Identify through analysis and execute on opportunities to improve customer

experience and performance, including raising the bar for Operations KPIs.

Participate in strategic projects, including new product and feature

launches, process improvements, and geographic expansion.

Partner with global Partner Operations Program Managers to innovate on

behalf of the business and develop best practices.

• Develop materials for service providers and host partners.
• Report on daily, weekly, monthly KPIs and projects to senior leadership.
• Promote and develop an environment which is receptive and adaptable to

business change.

BASIC QUALIFICATIONS

A degree related to engineering or similar as the position requires

technical knowledge

Relevant experience assessing risks and taking decisions based on

assessment

• Relevant experience analyzing data
• Tech-literate, with ability to learn new systems quickly
• Relevant experience managing multiple priorities
• Full professional proficiency in written and verbal English and German

PREFERRED QUALIFICATIONS

Experience in program or operations management, working with hardware and

software products.

Demonstrable experience managing cross-functional and regional programs

influencing different stakeholders groups.

• Experience measuringoptimizing performance.
• Experience managing third party resources on a national scale
• Knowledge of SQL, advanced Microsoft Excel
• Six Sigma or Lean certification

Amazon is an equal opportunities employer. We believe passionately that

employing a diverse workforce is central to our success. We make recruiting

decisions based on your experience and skills. We value your passion to

discover, invent, simplify and build. Protecting your privacy and the security

of your data is a longstanding top priority for Amazon. Please consult our

Privacy Notice (https : www.amazon.jobsenprivacy page) to know more about

how we collect, use and transfer the personal data of our candidates.