Technical Support Engineer

Description

About Teledyne FLIR Defense

Join Teledyne FLIR Defense, where we're dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies.

Our arsenal includes advanced surveillance sensors, handheld devices, unmanned vehicles, lasers, and more solutions that increase operational effectiveness for warfighters, first responders, and search-and-rescue teams.

We're looking for passionate innovators eager to shape the future of the Defense industry. If you’re mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities.

TeledyneFLIRDefenseJobs

Job Summary :

The Field Service Engineer will troubleshoot, repair, and perform preventative maintenance (including installation and training) on Teledyne FLIR chemical, biological, radiation, and explosive detection instruments in house and / or at customer sites.

The location of this Teledyne FLIR position is Frankfurt, Germany.

Primary Duties & Responsibilities :

• Become knowledgeable of Teledyne FLIR gas chromatography mass spectrometry (GC / MS), biological, radiation and explosive detection products and services.
• Perform installation of Teledyne FLIR hardware and software in the field.
• Provide training on the use of product hardware and software both in house and in the field.
• Troubleshoot and repair GC / MS, biological, radiation and explosive detection instruments, both in house and in the field.
• Manage and resolve customer, and distributor concerns in a professional, pleasant, and responsive manner.
• Document appropriate questions, techniques, and solutions in the product knowledge base (JIRA program or formal documentation)
• Travel is expected to be at 25%.
• Participate in ongoing internal training programs.

Job Qualifications :

Preferred Background, Knowledge Base and Competencies : Education / university degree in the field of chemistry / chemical engineering, biotechnology, electrical engineering, physical engineering, or a related field with a close connection to analytical chemistry.

A successfully completed degree in natural sciences or training as an engineer (FH) or technician with a practical focus on instrumental analysis GC / GC-MS and radiation detection instruments.

Interest in instrumental analysis, desirable with practical experience in GC / GCMS and LC / LCMS.

Experience required in the assembly and / or repair of : Good knowledge of electronics (analytics / electrical engineering), vacuum technology and mechanics.

Solid IT knowledge including simple programming and PC / network configuration.Printed circuit boards from engineering drawings.

Cable assemblies and harnesses from engineering drawings.Complex electro-mechanical instruments.

• Ability to read and understand electrical schematics and mechanical assembly drawings.
• Excellent analytical and problem-solving skills.
• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to effectively communicate and interact with team members and customers.
• Must be able to travel to the United States for a period of 60-days to receive necessary training, on the proper servicing of chemical, biological, radiation and explosive detection instruments.
• Must be able to communicate in the English language.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR / EAR US regulations).

Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

FLIR

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.