Senior Manager Customer Engagement (m/f/d)
What you'll do
- You'll be involved in the development of the commercial customer lifecycle of our Sports WOW (Sky OTT) customer
- Your task is the implementation & further development of an efficient contact strategy based on customer segment, products & behaviour
- In addition, you'll manage all aspects of implementing a successful commercial strategy for the customer base and work on processes to develop a long-term customer relationship
- The continuous analysis of our campaign performance with regard to relevant KPIs and the derivation of the resulting strategic recommendations for action & forecasts are part of your daily business
- You're responsible for cross-functional OTT projects and act as an interface to internal partners such as Legal, Finance, Marketing, Product Management & Business Intelligence
What you'll bring
- You've a degree with a focus on business administration and at least 5-6 years of professional experience - experience with the platform Braze is a plus
- Through your professional experience, you've acquired a strong understanding of the communication approach in the digital entertainment or eCommerce environment as well as sound knowledge of digital customer relationship management
- You can demonstrate experience in project management through practical experience
- Above all, your communication and presentation skills are among your strengths
- You d describe your way of working as creative, independent & structured as well as solution- & goal-oriented, with a strong hands-on mentality
- Very good German & good English skills, both written and spoken, round off your profile
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few :
- Free Sky - watch all our content for free
- Hybrid working model (60 / 40)
- Flexible working hours with overtime compensation
- 30 days of vacation + Holiday Buy
- Company Bike & Wellhub
- Corporate Benefits platform
- Lease & Buy - leasing of technical equipment with tax advantage
Inclusion :
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation.
Therefore, we will consider all qualified applications - regardless of gender, nationality, ethnic and social origin, religion / belief, disability, age, sexual orientation and identity.
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