User Support Specialist (f/m/d) (German speaking)
Einleitung Become a part of nilo and help us to remove the stigma surrounding mental health! Play a vital role in building THE platform for mental wellbeing in the workplace.
Aufgaben Your responsibility : You are the first point of contact for our users and psychologists for questions about our product, scheduling / rescheduling and technical problems You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.
00am - 6.00pm) You support users in matching and know exactly to which psychologists you have to forward special requests You are in constant contact with team members from different departments, especially from our Psychology and Tech teams Qualifikation You'll be successful with these skills : Ideally, you have at least 1+ years of experience in the areas of customer support / customer care / user operations Your written and verbal communication skills in German and English are fluent Working with people is your passion and you love to communicate Your high level of empathy is what sets you apart as you’ll need a sensitive feel for the needs of our users You’re extremely customer- and solution-oriented You are a great organizational talent and remain calm even in stressful situations You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes Benefits What you get : A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation Responsibility and creative freedom in your role Opportunities to develop personally and professionally Free access to the nilo.
health app (incl. family support) Enjoy working abroad for up to 90 days per year (workation) Hybrid working model (Note : it is required to live Berlin as the User Operations team has a weekly team day).
Urban Sports Club membership at a discounted price Equity options (VESOP) - you benefit from any increase in the nilo's valuation that you've helped to create Regular team and company events Bring your dog to work
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