Service Manager - DACH

What will you do?

In this role, you will be responsible for the service delivery for Kornit customers and channels in the DACH territory. You will actively support and lead our Field Engineers Team which covers the DACH market, including hiring, training and performance management.

Additionally, you will monitor service KPIs, analyze customer feedback and address any gaps in our SLA or other areas for improvement.

• E2E accountability for the experience and satisfaction of Kornit customers
• Responsible for the overall E2E service delivery and operational excellence of Kornit customers and channels according to defined SLAs / contracts.
• Drive service revenues, contracts penetration, Upgrades, Value Added services and page growth through common practices and guidance of EMEA leadership.
• Manages & leads a service team performance. Provides coaching and sets the tone for engagement.
• Collaborate and partner effectively with the wider go-to-market team
• Recruits and supports development of direct staff members.
• Applies advanced subject matter knowledge to manage staff activities in solving common and complex business / technical issues.
• Understand and drive specific actions to decrease on-site visits and material consumption to achieve budget targets.
• Drive regular knowledge updates and close knowledge gaps in the field
• Support business and technical / field escalation

What should you have?

Leadership and managerial experience >

10 years

• Formal technical education BSc or equivalent
• Technical analysis skills and experience - Essential
• Statistics and data analysis
• Excellent communication and Presentation skills written and verbal
• Teamwork and collaborative approach to work in a complex matrix environment of field, functions, HQ and sales.
• Agility & growth mindset
• Project management skills
• 50% travel, mainly within the region.
• German & English speaking & writing skills is mandatory

Don't check all the boxes? Don't sweat it. Were passionate about building a diverse team of humans and as such, if you think you've got what it takes in our passionate -and-fun, remote-friendly, fast paced environmentapply anyway.

While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply.

We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.