Head of Account Management

Our client is a leading iGaming company within the industry and one of the fastest growing in the world! Operating in 13 markets with multiple brands, we are looking for an experienced senior VIP professional with extensive experience within a large operator on a global scale.

Let's start with the role

As Head of Key Account Management, you will drive Sportsbook & Gaming revenues across all markets by leading a VIP team that develops and maintains profitable long-term relationships with key customers via offering a world-class, personalized customer experience.

Being a part of the wider CRM function, you will be responsible for the commercial performance of our brand across key customer segments and will manage a team of account managers and specialists.

As a Head of Key Account Management, you will :

• Achieve financial performance against targets and deliver a positive ROI;
• Develop and drive a strategic approach to customer engagement and service offering;
• Establish and maintain a comprehensive customer database;
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs;
• Manage all aspects of the relationship with the player, including daily / weekly / monthly communications, queries, contacts and escalations including out-of-office hours when necessary;
• Manage the key accounts’ lifecycle including the onboarding of new customers in the key segment, building customer loyalty, reactivating churned ones and planning customer surveys through our outbound channels;
• Utilize daily reporting and analysis to extract insights and drive sound business decisions;
• Ensure compliance with all applicable regulations and legislation so that all risks within areas of responsibility are identified and managed effectively;
• Comply with and uphold company expectations including RG and player safety policies and procedures, department goals, and business strategy;
• Conduct yourself with the highest level of integrity and honesty;
• Proactively identify service failures by taking immediate action to resolve them whilst notifying relevant stakeholders;
• Lead a team of Key Account Managers that manage all aspects of the relationship with the customers.

What you will bring :

• Extensive knowledge and experience in the online gaming industry;
• Fluency in English;
• Commercial and financial acumen;
• Experience in delivering commercial value through campaign strategies and bonus awards;
• Proven record of setting, communicating and achieving financial targets and KPIs;
• Exceptional leadership skills;
• Detail-oriented with effective time management skills and the ability to produce results while working under pressure;
• Excellent communication, presentation skills, and ability to influence at all levels;
• Analytically curious with the ability to think outside the box to resolve issues quickly and effectively.
Vor 20 Tagen