Engineering Manager/ Team Lead, Agent Matching

LivePerson (NASDAQ : LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands including HSBC, Chipotle, and Virgin Media use our award-winning Conversational Cloud platform to connect with millions of consumers.

We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation.

Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better.

This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview :

Engineering at LivePerson is an inspired, customer-obsessed organization dedicated to building solutions that redefine the Conversational AI industry.

We work in small, collaborative, agile, and mission-driven teams with a clear mission empowering quality, continuous feedback, testing, monitoring, and end-to-end ownership.

In this role, you will be working across many internal teams, external partners, and large customers to deliver agent matching and routing solutions.

You will :

Management Responsibilities :

• Manage and develop a high-performing engineering team.
• Conduct regular one-on-one meetings, performance reviews, and career development sessions with team members.
• Coordinate with other teams, external partners, and large customers to deliver agent matching and routing solutions.
• Oversee project timelines, ensuring timely delivery of new features and solutions.
• Utilize Agile methodologies to manage and track project progress.
• Maintain and support existing applications and services with uptime on par with industry standards.

Technical Leadership :

• Hands-on coding ( at least 50% of the time)
• Lead the design and development of high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance.
• Provide technical guidance and mentorship to team members, fostering a collaborative and innovative environment.
• Architect REST-based APIs for backend services.
• Improve and optimize the existing functionality of the messaging platform.
• Ensure >

99.999% uptime of mission-critical messaging service.

• Contribute to the team’s on-call rotation and improve rapid-response coverage.
• Assist in migrating the service to cloud-native solutions.

Some of the technologies we are using :

• Java 8 / 11 / 17, Spring
• Couch base
• Apache Kafka
• Kubernetes, Docker, Puppet
• GCP and On-Premises infrastructure (Hybrid)
• TeamCity, Jenkins, GitLab
• Vault, Terraform, OAuth2.0 Provider, and many more

You have :

• 7+ years of backend development.
• 2+ years of experience in a technical leadership or engineering management role.
• Proven experience as a strong Java and backend systems developer.
• Strong experience with complex systems designs with large-scale traffic.
• Experience in enterprise systems integration.
• Ability to effectively communicate designs via flowcharts, sequence diagrams, and similar.
• Strong computer science fundamentals, including data structures and algorithms.
• Experience working with data at scale, including Kafka and NoSQL databases.
• Demonstrates the ability to self-learn and grow.
• Solid understanding and knowledge of Java, concepts of multithreading, OO concepts and design patterns, etc.
• Deal well with ambiguous / undefined problems
• Ability to effectively articulate and drive technical solutions to various challenges
• Strong team player with excellent communication skills

Preferred Qualifications :

• Experienced with cloud-based systems (AWS, GCP, or Azure).
• Experienced with database fundamentals (SQL, indexing, etc.).
• Experience with multi-cloud security.
• Experience with websocket

Benefits :

• Time away : Vacation, public holidays and care days.
• Financial : Pension, deferred pension and ESPP.
• Family : Parental leave.
• Development : Generous tuition reimbursement and access to internal professional development resources.
• Additional : Exclusive perks and discounts.

LI-Remote

Why you’ll love working here :

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally.

LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success.

And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson :

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities.

Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.