Technical Customer Service Specialist (REMOTE) - German speaker - Solar Microinverters
Location : 100% Remote based in Germany
Industry : Renewable Energy Semiconductor Manufacturing
Salary Range : Fixed based salary between 35-40k EUR gross per year
Position : Technical Support Specialist
German & English fluent speaker
About the company
Our client is one of the leaders in the field of module-power electronics , and offers an advanced and powerful solar micro-inverter technology for residential and commercial systems.
They are currently developing its technical support team in Europe, and is recruiting a technical support specialist who will be based in Germany ( Preferably in Bonn or Frankfurt area ), in charge of mainly German and Northern Europe cases.
The main function of the Technical Support Specialist, reporting to Global Services, is to respond to technical and installation problems of solar installers in order to ensure total customer satisfaction and maximize the performance of their products.
They will also have contact with customers and installers by telephone, e-mail, written communication and occasionally on their premises.
As the primary area of responsibility, the Technical Support Specialist will :
- Accurately and efficiently assess, analyze, advise, and resolve technical issues observed on their products.
- Train distributors and installers of solar systems (on site or remotely in a webinar).
- Monitor existing installations via their online monitoring portal and identify installation issues.
- Track technical issues via CRM.
As a secondary area of responsibility, the Technical Support Specialist will :
- Produce and / or translate technical documentation for the company.
- Produce and / or translate materials for the training of our installers.
In addition, the Technical Support Specialist must :
- Have a thorough and comprehensive knowledge of the company's solar products and systems.
- be motivated for everything related to the company.
- be able to manage time effectively and efficiently and carry out projects and assignments in a cost-effective manner.
- Treat the company's contacts, installers and customers with respect, professionalism and patience.
- Be proficient in the installation of Internet routers and bridging devices, understanding and recognizing different wiring and equipment.
Requirements :
- German & English native or fluent.
- Technical / engineering education in photovoltaic or electric solar
- Experience working in customer service / technical support
- Experience in CRM (Salesforce Service Cloud, Odoo, or equivalent) is an asset.
- Good knowledge in the use of computer and web tools.
- Knowledge of the solar industry or high-tech products is highly appreciated
- Autonomous and organized, able to work independently from a home office and also from the Amsterdam office when needed.
- Comfortable in fast-growing and fast-changing environments
For you :
- Fixed based salary between 35-40k EUR
- 100% Remote opportunity
- Teamwork culture in a global renewable energy company, with people working in different locations around the world.
Please share your CV so we can consider you for this or future positions in the Renewable Energy industry!
Customer Service Specialist (m/w/d)
Sind Sie auf der Suche nach einer spannenden Herausforderung in einem dynamischen Umfeld und schätzen den Kontakt zu Kunden? Wenn Sie Freude daran haben, in einem internationalen Team zu arbeiten und eigenverantwortlich Kundenaufträge von A bis Z zu betreuen, dann sollten wir uns kennenlernen! Für u...
Qualification/Validation Specialist in GxP - German Speaker
Qualification/Validation Specialist in GxP. As a Qualification/Validation Specialist, you will be responsible for ensuring that all equipment, systems, and processes within our GxP-regulated environments are qualified and validated according to industry standards. German-speaking GxP environment (ma...
Level 1 Customer Service Support - Hospitality - German speaker IC1/IC2 (m/w/*)
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated this role, your primary focus will be to deliver post-sales support and sol...
Customer Service Specialist (m/w/d - Inklusiver Job 🦼 🦻 🦯
Customer Service Specialist (m/w/d). Wenn Du Dich angesprochen fühlst und Teil unseres Customer Service Team werden möchtest, dann bewirb Dich jetzt und hilf uns dabei, unsere Kunden glücklich zu machen. Wir sind verantwortlich für die Steuerung unserer externen Service Center und bieten die bestmög...
Customer Service Specialist DACH - Shockwave
High Level Responsibilities * Assist Customers with any request * Review, process and confirm orders * Coordinate shipping requirements with Logistics partners * Provide customers with specific documentation where required * Follow up with customers ...
German-speaking Business Development Specialist (Adverts) REMOTE in Germany
They are now looking for a German-speaking Business Development Specialist to develop their precense in the German market. Serve as main point of contact addressing client/prospect questions and concerns (customer service support available). ...
Customer Service Specialist (m/w/d)
Im Auftrag eines Kunden suchen wir einen engagierten Mitarbeiter (m/w/d) für den Customer Service. Berufserfahrung aus dem Kundenservice-Bereich, dem Call Center oder der Kommunikation mit Dienstleistern. ...
Customer Service Specialist (m/w/d)
Im Auftrag eines Kunden suchen wir einen engagierten Mitarbeiter (m/w/d) für den Customer Service. Berufserfahrung aus dem Kundenservice-Bereich, dem Call Center oder der Kommunikation mit Dienstleistern. ...
Customer Service Specialist (m/w/d) im Hamburger Zentrum
Im Auftrag eines Kunden suchen wir einen Customer Service Specialist (m/w/d) zentral in Hamburg. Sie unterstützen und beraten gerne Kunden und möchten diesen bei jeglichen Fragen zur Seite stehen? Sie haben eine offene und kommunikative Persönlichkeit? Zudem haben Sie bereits Erfahrung im Bereich de...
International Customer Service Professional / Export Specialist in Salzburg
Join our International Customer Service team within Global Operations as an Export Specialist in Elsbethen, Austria. In addition to material master data, you'll be also responsible for maintaining customer master data and pricing conditions. You'll maintain close alignment with our customers, as wel...