Vendor Operations Manager

Company Description

At Omio, we are quickly changing the way people travel and we are growing at a fast pace. We're operating at worldwide level and expanding in new geographies.

Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel worldwide.

With Omio you can compare and book trains, buses and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop.

By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

With over 800 travel partners across Europe, the US, and Canada Omio is one of Europe’s fastest growing travel tech companies with 27 million monthly users on average.

Omio has raised close to $300 million from renowned investors including Kleiner Perkins Caufield & Byers, Silver Lake Kraftwerk, Kinnevek and Temasek.

Job Description

The Vendor Operations Manager will play an important role in our vendor operations. In this role, you will manage relationships with offshore vendors to support Omio’s scaling efforts.

You will use your project management, analytical skills and innovative thought process to recommend solutions that will help achieve SLAs and customer service goals.

You will be solution-oriented in order to drive results.

Team overview, the Business Processing Outsourcing team will provide operational and analytical support on a broad variety of activities with a focus on managing the operational performance of offshore vendors, to include oversight management, and administrative support.

Main tasks and responsibilities :

Monitor vendor relationships to ensure compliance, optimal performance and achievement of business goals according to SLAs and other contractual requirements

Support onboarding and offboarding of new and existing vendors across various geographies while ensuring SLAs are still met

Maintain highly effective working relationships with vendors and internal business stakeholders to ensure performance metrics are met, identify opportunities for improvements, mitigate risk and eliminate barriers

Work closely with your vendor team to achieve key daily, weekly, and monthly operational goals.

Communicate to senior operations leaders on projects, goals, and priorities.

Identify new tasks to transition to the vendor team and project manage the transition of those tasks from other teams within Omio.

Develop ad-hoc reports and provide variance explanations to identify performance improvement opportunities

Identifies core issues with current processes, defines strategies and opportunities to improve vendor performance

Conduct analysis to identify improvement areas, efficiency gains, data quality enhancements, forecast accuracy with relevant stakeholders within Omio and the vendor

Manages communication between vendors and internal stakeholders

Serve as the main point of contact for vendors, and become the internal point of contact for cross-functional partners

3+ years of professional work experience in a related field, such as Business Process Outsourcing (BPO), analytics, operations, or strategy

Experience working in a fast-paced operations environment with responsibility for improving performance metrics

Must be highly proficient in Excel ( pivot tables, vlookup) and PowerPoint with ability to create presentations

Strong research, testing, and process improvement skills; good at creating and analyzing business information, creating dashboards, tracking key business metrics with exceptional data management skills.

Strong business acumen and ability to interface with cross-functional leaders

Ability to multi-task and effectively manage competing priorities

Must possess superior analytical skills

Excellent critical thinking, problem solving, mathematical skills and sound judgment

Must be a team player with strong attention to detail and able to work independently

What’s in it for you? #LifeAtOmio

This role is based on-site at Omio's modern & friendly head office in Warschauer Platz, giving you a great environment to learn, grow and develop your career, surround by like minded colleagues, this role also offers flexible working, 50% home / office.

• Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
• A competitive and attractive compensation package
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Recruitment scams : Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind of potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).

Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page.

If you suspect fraudulent activity, report it to . Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.