Customer Success Manager, DACH

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter.

Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results.

Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group.

Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit : constructor.com.

About the Position and Role

You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important ones.

You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you.

Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.

As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

Your specific responsibilities will include :

• Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results
• Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments.

If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings

• Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful
• Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
• Fielding and troubleshooting customer support requests
• Creating and updating customer documentation and training materials as needed
• Always looking for new ways you can make our integration process more robust and make customers feel even more successful

Requirements

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
• Excellent communication and interpersonal skills
• Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
• Ability to convince and motivate those around you to do what you know is right
• Enjoy interacting with customers and solving new problems daily
• Ability and desire to learn quickly, think outside the box, and come up with solutions to problem
• Experience working with API's & AB tests
• Fluency in German

Benefits

• A competitive compensation package including stock options
• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.