F&B Guest Relation Agent

F&B Guest Relation Agent

Apply now Position : F&B Guest Relation Agent (Full time #536425)

Property / Office : Mandarin Oriental, Munich

Location : Munich, Germany

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm.

Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

MANDARIN ORIENTAL, MUNICH

A five-star hotel in the heart of the Old Town, Mandarin Oriental, Munich is a luxury retreat with timeless appeal. Offering an enticing blend of luxury, comfort and style, our extensive facilities, excellent service and beautiful rooms can’t fail to delight.

Located in a quiet street, Mandarin Oriental, Munich is a five-star luxury hotel, close to many of the city’s most famous sites.

Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.

YOUR DUTIES

• provide ultimate service from the heart’ guest experiences at all times
• develops long lasting and meaningful relationships
• manages restaurant reservations to ensure best occupancy
• coordinates seating, assignment of tables and strategic seating of guests
• provides team briefings prior to service

YOUR PROFILE

• genuine passion for luxury hospitality
• the skills to anticipate guests needs
• a focus on our customers
• excellent communication skills in German and English
• a harmonious and humble soul and attitude
• the spirit to exceed expectations and to drive results

YOUR BENEFITS

• Complimentary Dining and Drinks at the Colleague Restaurant
• Complimentary Uniforms & Dry Cleaning
• Guaranteed additional Vacation Day on the Day of Your Birthday
• 3 Complimentary Nights when staying at Mandarin Oriental Hotel Group Sister Hotel, 5 or more years of service 5 Complimentary Nights
• Family and Friends Rates at Mandarin Oriental, Munich
• Special Rates when staying at Selektion Deutscher Luxushotels and Fair Job Hotels
• Dining Discount at The Lounge, Matsuhisa Munich and Mahjong Roof Garden
• Monthly Friday Afternoon Colleague Get-together at Mahjong Roof Garden with Free Drinks & Snacks during the Summer Season
• EUR 2000 net for new Colleague Recommendations
• Yearly changing Birthday Gifts
• Long Service Recognition Gifts
• One additional vacation day for every 5 years of service with the company
• Monetary Christmas Present and Year-end Appreciation Gifts
• Special Occasion Surprises : Wedding, Childbirth etc.
• Team Outings : Oktoberfest, Christmas Events, Kick-Off-Party, Summer Outing, Team Dinners
• Colleague of the Quarter Awards & Prices
• Attractive external Training Offering and Field Trips
• Support of Personal Savings Plans Vermögenswirksame Leistungen
• Discounts at eCornell & Aromatherapy Associates
• Sabbatical upon Request
• 10 % Discount at the Hairdresser Royal Secret

Advertised : 12 Sep 2023 W. Europe Daylight Time

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