Technology Lead - Skype/Teams - Germany (m/f/d)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together.

Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your roleIn the role of Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design.

You will play an important role in creating the high level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty.

You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Responsibilities

• Outsourced Staff will deliver DSE, MIP / Workshops, and Custom Transactional Engagements.
• Deliver the engagements under the direction of the Supplier Lead
• Responsible for supporting customer tech intensity.
• Update skills profile in line with Ringed Fenced’ technologies and delivery scopeRequired Skills : A minimum of 5 years troubleshooting in IT retail or tech support roles, with a preference for Microsoft technologies expertise.
• 5+ years of troubleshooting experience working for any IT retailers and / or within any tech support role, ideally around Microsoft technologies.
• Strong technical writing skills and familiarity with Microsoft Office Applications.
• Experience troubleshooting VoIP call quality issues and strong networking experience with underlying technologies such as : Routing & Switching Protocols, TCP / IP, DNS, QoS, SIP.
• Experience working with Windows Server, Active Directory, and on-premises Session Border Controllers.
• Experience with Hybrid Teams configurations and Direct Routing.
• Knowledge of Microsoft technologies, particularly Skype for Business and Microsoft Teams.
• Knowledge of Teams voice calling plans and subscription offerings.
• Previous experience deploying, administering, and / or supporting Enterprise Unified Communications solutions.
• The ability to analyze and interpret captured network data using tools such as Wireshark or Fiddler when troubleshooting VoIP issues.
• Ability to effectively communicate technical issues to sometimes nontechnical customers and business executives.
• Strong organization, time management, communication, and documentation skills..Desirable Certifications : Microsoft Certified : Teams Administrator Associate.

Microsoft Certified : Teams Support Engineer SpecialtyMicrosoft Certified : Collaboration Communications Systems Engineer AssociateExperience working with Microsoft project or client interface.

Preferred skills : VoIP troubleshooting and network technology expertise. In-depth support experience with Microsoft Teams, including the use of the Teams Call Quality Dashboard.

Network data analysis for VoIP troubleshooting using tools such as Wireshark or Fiddler.Extensive experience with Windows-based operating systems and applications.

Strong troubleshooting and customer-facing IT support capabilities.Non-negotiable skills : German Language with C1 level Willing to travel and client interface.

PersonalBesides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include :

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skillsAbout InfosysInfosys is a global leader in next-generation digital services and consulting.

We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit to see how Infosys can help your enterprise navigate your next.All aspects of employment at Infosys are based on merit, competence and performance.

We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer