Senior Global Client Success Manager

Intro We’re Apryl, part of the Progyny Inc family. Our shared mission? To make fertility and family-forming care accessible everywhere, breaking down barriers so that anyone can start a family, no matter where they are.

With Progyny's support, we're set to amplify our impact globally, reaching more individuals and families than ever before.

About the role : As a Senior Global Client Success Manager, you will be instrumental in building and maintaining strategic relationships with Apryl’s and Progyny’s enterprise employer clients across multiple countries.

The ideal candidate is a strategic thinker with a hands-on mentality. You’ll manage complex, multi-country client accounts, ensuring ongoing relationship support, identifying opportunities for growth, and leading upsell initiatives.

In addition, you’ll be responsible for developing a global reporting framework and support US-managed accounts with global reporting efforts.

Tasks Client relationship management : Serve as a healthcare consultant and trusted business advisor, building strong, customer-centric relationships with clients at multiple levels.

Ensure client satisfaction, retention, and engagement, while identifying opportunities to grow revenue. Serve as a feedback loop for your clients internally.

New client implementation : Lead the implementation of new clients by guiding them on benefit design, funding, claims, and compliance.

Document benefit requirements and ensure accurate benefit configuration by internal teams for a successful launch. Develop and present client- and member-facing collateral, ensuring a smooth transition and clear communication.

Global reporting & analytics : Establish a streamlined global reporting framework to provide clients and internal teams with relevant, timely insights.

Utilise a process-oriented, data-driven approach to drive automation and operational efficiency, continually seeking ways to optimise workflows and client interactions.

Requirements Education : Bachelor’s degree or higher. Experience : 10+ years of experience in customer success, account management, or a similar client-facing role, ideally in a high-growth technology environment.

Proven experience working with enterprise clients or employers, with the ability to navigate complex relationships and deliver exceptional client outcomes.

Strong project management skills with the ability to lead complex projects and manage multiple priorities simultaneously, ideally with 1-2 years of consulting experience.

Skills & Attributes : Excellent communication skills with the ability to empathisie, listen, and negotiate effectively. You can balance client needs with internal capabilities and constraints.

Strong business acumen with an understanding of financial metrics, client positioning, and messaging for maximum impact.

Data-driven mindset with a focus on process improvement and operational efficiency. Proficiency in developing and presenting compelling client-facing materials and delivering impactful presentations.

Flexibility to travel to client’s location whenever needed Benefits Annual gross salary range for Berlin-based applicants : €80,000-90,000 Additional bonus program and company equity Fertility & family building benefit : Get access to our Apryl Platform and a 5.

000€ benefits budget Mental health benefit : Access to 1 : 1 sessions with experienced psychologists & in-app training & tools from Nilo Health Sustainable mobility benefit : Dance e-bike subscription or monthly public transportation ticket ( BVG ) Hybrid work : Up to 2 days a week work from home Remote work : Up to 8 weeks per year Closing If you are passionate about building strong client relationships, have a proven track record in customer success or account management, and are eager to make an impact in a fast-growing company, we would love to hear from you! Come and join us for a diverse and inclusive workplace and use "Tech for Good!