Senior Operations & Customer Success Manager

HealthCaters is a 360 preventive health platform for businesses, helping them identify and manage employee health risks and build an efficient corporate health strategy, focused on improving business metrics.

Your key value to our team will be to ensure the success of operations and customer success functions.

• Support the leadership team in operations strategy
• Ensure flawless and efficient B2B customer onboarding
• Set up scaleable operations processes
• Ensure management and supply of our hardware / materials, as well as human resources, needed to operate the B2B client locations

Tasks

What you’ll contribute

• Launching new B2B clients in Germany and abroad
• Coordinate resources - inventory and staff - to be able to onboard clients continuously and sustainably, without any delay
• Ensure proper timeline adherence for each new customer onboarding
• Be the first point-of-touch for our B2B customers in case they have any questions, set up appropriate communication & feedback channels
• Conduct customer interviews on an as-needed basis

Requirements

Your skills & profile :

• You have a hands-on operations experience in a fast-growing startup or a small company
• You are extremely good at project management & coordinating multiple work streams
• You are good at Excel & Google Sheets
• You are creative and problem-solving by nature
• You are comfortable working in dynamically changing conditions with a high degree of autonomy
• You are excellent at communicating deadlines and making sure your team members play along
• You have a sincere affection for working with people, and you don’t get exhausted being the person of contact for many
• You are a risk-taker, and entrepreneur at heart - you are willing to experiment, work fast, and deliver results in the realms of high uncertainty
• You are able AND willing to travel a lot, you don't mind short-notice business trips and you are okay with long train rides
• You possess a European driving license
• You speak fluent German & English
• You live or are prepared to move to Berlin (our HQ)

Benefits

What you get :

• A chance to work in a fast-growing health tech startup
• A mission you can be driven by every day - make people healthier on a population level, long-term
• An opportunity to work & connect with an international team of believers & doers, who are working hard every day to deliver excellence to our customers
• Team building events and fun trips twice per year
• Competitive salary and a VSOP package that makes a difference
• Urban Sports or a benefit of your choice
• €1000 Recurring educational budget every year
• Public transport or bike reimbursement
• Coworking access
• Unlimited health screenings : )

It’s best NOT to apply if :

• If you like a steady working routine
• You get stressed easily if things change unexpectedly, if the timeline is getting shorter, or if there are too many to-dos on your daily agenda
• You have an inflexible private schedule and you need to be working from home / be remote on a frequent basis
• You can’t travel spontaneously (in and out of Germany)
• You don’t feel comfortable speaking and writing in German with a B2B customer on your own without supervision

HealthCaters is reinventing the way preventive care is delivered and empowers employees to take control of their health.