Customer Success Manager (m/f/d)

Empower our customers to succeed through strategic guidance and exceptional service!

Are you passionate about customer success, skilled in strategic communication, and driven to help customers achieve their goals?

If so, we'd love to hear from you! Join Onventis, a growing company where you’ll have the unique opportunity to be part of a small, dynamic Customer Success team and grow your career alongside us.

We seek a Customer Success Manager to plays a critical role in ensuring our customers maximize the value of Onventis software solutions.

With your customer-centric approach and enthusiasm, you'll transform our customers into true success stories!

Your Mission

• Proactively Engage with Customers : Build and maintain robust, enduring relationships by frequently engaging with our customers to understand their needs, review key performance indicators, and plan strategies on ways to drive their success.
• Provide Expert Guidance : Offer tailored guidance and best practice advice to assist customers in fully leveraging Onventis software solutions to achieve their business objectives.
• Deliver Exceptional Customer Care : While this role may include customer service responsibilities, our dedicated support team will primarily handle daily ticket management.

Your attention will be on fostering long-term customer satisfaction rather than reactive support.

• Coordinate and Collaborate : Work closely with product management, consulting, and other internal teams to develop and implement sustainable solutions that address customer challenges and optimize their experience.
• Identify Opportunities : Understand that improvements often go hand-in-hand with opportunities for upselling or cross-selling.

While selling isn’t your primary goal, a little commercial savvy is needed to identify and discuss potential sales opportunities that align with customer success.

Drive Continuous Improvement : Analyze customer feedback and support trends to identify opportunities for product enhancements and process optimizations.

What makes you stand out

• Educational Background : Degree in Business Administration, Information Systems, or a related field, or equivalent experience.
• Customer-Centric Mindset : Demonstrated ability to put the customer at the heart of everything you do, with a strong orientation towards service and satisfaction.
• Communication Skills : Confident in verbal and written communication, proficient in German and English.
• Proactive and Organized : Independent, structured working style with a knack for managing multiple priorities and deadlines.
• Affinity with Technology : While deep technical expertise isn't required, you should have a strong affinity for technology and be comfortable learning new software and systems.
• Bonus Skills : Experience in supporting software products (e.g., web applications, e-procurement, e-commerce, cloud solutions) or knowledge of purchasing, logistics, or SAP ERP (especially the MM module) is a plus but not essential.
• Language Skills : Fluent in German and English

We offer you

Become part of the expanding Onventis cloud platform for buyers and suppliers, used by over half a million users in 21 languages globally.

You’ll join a vibrant, multicultural, and diverse team stretching across more than 10 countries.

Thrive in an environment with flat hierarchies, swift decision-making, and exciting projects that welcome your ideas and support your career development.

Our Benefits :

• Hybrid working : Split your time between home and office based on personal and team requirements, with regular meet-ups at our branches.
• Health and fitness perks : Grab a subsidized job bike or sign up for the Urban Sports Club to stay fit and healthy.
• Company events : Whether it’s our epic Christmas and summer parties, frequent hybrid meetups, or just grabbing dinner with your team at the local spot, we make sure to mix in some fun alongside being an awesome crew at work.
• Education and training : Keep your skills sharp, expand your knowledge, and stay curious. We've got your back in this journey of continuous learning.
• Employee perks : Get a variety of discounts and benefits from a bunch of different companies and brands.
• Catering : Unlimited drinks and fruits anytime you want.
• Planning ahead : We offer appealing incentives for company pension schemes.

Ready to shape the future with us?

It’s time to meet you! Apply online or send your application including your salary expectations and earliest possible start date to [email protected] .

If you have any questions, please call us at +49 (0) 711 686875-0.

About us

We work every day to make global procurement simple, secure and connected with cloud services". At Onventis, we are driven by a common goal : to provide the best digital network for buyers and suppliers.

We are a software pioneer that makes online procurement possible for companies. In addition to digital technology, this requires great ideas for the procurement management of tomorrow.

Who makes them a reality? The Onventis team from Research & Development, IT, Product Management, Consulting & Services, Support, Sales, Marketing and Finance & Administration makes purchasing fit for the future for our internationally active customers, such as Conrad, Federal Mogule, Kühne & Nagel, Schott and Steigenberger - every day.

Expressed in figures : From 6 locations - Stuttgart, Düsseldorf, The Hague, Stockholm, Paris and Vienna - around 160 colleagues ensure every day that around 450,000 users process an annual business volume of 10 billion euros and more via the Onventis platform.

The flat hierarchies, the broad scope for creativity and our interlinked teams create the space for innovation and personal development.

Show us that you are a digital talent and make the Onventis success story yours.