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It support engineer Jobs in Berlin

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It support engineer • berlin

Zuletzt aktualisiert: vor 7 Tagen

IT Support

ARHSBerlin, BE, Germany

Liaise with external or internal service providers when required to seek the commissioning, maintenance, and decommissioning of approved solutions.Gain approval from either the local management of ...Mehr anzeigen

IT Support / Technische Kundenbetreuung

Projektron GmbHBerlin, Germany

Quick Apply

Die Projektron GmbH entwickelt und vertreibt die webbasierte Projektmanagement-Software Projektron BCS.Für die Unterstützung unserer europaweit über 820 Kunden sowie die kontinuierliche Weiterentwi...Mehr anzeigen

IT Call Center Operator

LHH LuxembourgBiesdorf, DE

IT consulting company based in Luxembourg.It supports both public and private organizations in their digital transformation projects.The company stands out for its strong expertise, collaborative c...Mehr anzeigen

OT/IT Junior Support Engineer

Market Logic SoftwareBerlin, Berlin, Germany

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OT/IT Junior Support Engineer at Market Logic Software | softgarden.OT/IT Junior Support Engineer.Franklinstraße 28, 10587 Berlin.Join Market Logic: Innovate, Lead, Thrive! .Market Logic is a dynam...Mehr anzeigen

1st Level Support / IT-Support / IT Helpdesk

wu personal GmbHBerlin, de

Als Experten für IT-Personal und kaufmännische Fachkräfte im Rahmen der Arbeitnehmerüberlassung sowie im Dienstvertrag, unterstützen wir namhafte nationale und internationale IT-Unternehmen.Für ein...Mehr anzeigen

Senior IT Support Specialist (m/w/d) - ENKIME GmbH

ENKIME GmbHBerlin, Germany

Wir suchen eine:n engagierte:n IT-Systemadministrator:in, der:die unsere gesamte IT-Infrastruktur verantwortet und weiterentwickelt.In dieser Rolle gestaltest du aktiv den Ausbau unserer Netzwerk- ...Mehr anzeigen

IT System Engineer (M/F)

CLdNBiesdorf, DE

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions.Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Eu...Mehr anzeigen

IT Developer (SAS)

Kepler SearchBiesdorf, DE

Kepler Search are partnering with a well highly reputable client in Luxembourg who hiring for an SAS developer consultant.As an IT developer, you will play a vital role in the change of the bank's ...Mehr anzeigen

IT-Support / Helpdesk Mitarbeiter (m/w/d)

ConfiaRHBiesdorf, DE

Mit Standorten in Sankt Vith (Belgien) und Weiswampach (Luxemburg) betreuen wir über 1.Kunden – überwiegend kleine und mittelständische Unternehmen.Unser rund 50-köpfiges Team steht für Kompetenz, ...Mehr anzeigen

IT Systems Engineer (m/w/d)

OG Recruitment S.à r.l.Biesdorf, DE

X(-50%) rotate(-3deg); display: inline-block; font-size: 28px; line-height: 1.IT Systems Engineer (m/w/d) in Steinsel .OG Recruitment ist Ihre Beratungsagentur für das Recruitment und die Vermittlu...Mehr anzeigen

IT System Engineer

lux-AirportBiesdorf, DE

Airport - Société de l’Aéroport de Luxembourg SA.Your next professional destination.Do you know Luxembourg airport as a passenger? .Would you like to join our team?.Airport is the company that oper...Mehr anzeigen

IT Engineer * – Modern IT & Infrastructure

UNITY AGBerlin

IT Engineer * – Modern IT & Infrastructure.Hybrides Arbeiten | Sabbatical-Optionen | Weiterentwicklung über unsere Academy.Wir sind ein innovatives Unternehmen, das IT nicht nur betreibt, sondern a...Mehr anzeigen

IT-Leitung Klinik

Spot On You ConsultingBerlin, Germany

Mehrjhrige Berufserfahrung im IT-Management eines Krankenhauses.Fundierte Kenntnisse moderner IT-Systemlandschaften und IT-Infrastruktur.Verstndnis von Interoperabilitt und Systemintegration (z.Aus...Mehr anzeigen

IT Support Specialist

dsl It Solutions & ServicesBiesdorf, DE

IT operations for our customers as part of our Managed Services Provider (MSP) activities.The ideal candidate has strong technical knowledge of PC systems and IT networks, solid experience with Win...Mehr anzeigen

Senior IT Auditor

NORTHERN TRUSTBiesdorf, DE

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative f...Mehr anzeigen

IT Delivery Manager / IT Project Manager (m/f)

ARHS Group Part of AccentureBiesdorf, DE

Your technical background and project management expertise will be essential to ensure that our solutions are delivered on time, within budget, and to the highest quality standards.Manage all proje...Mehr anzeigen

IT First Level Support

Cosmolux International S.A.Biesdorf, DE

Befristet, Vollzeit · Echternach.Als leistungsfähiger und innovativer Hersteller von Eigen- und Handelsmarken kosmetischer Produkte entwickelt und produziert die MAXIM Gruppe an vier Standorten in ...Mehr anzeigen

Manager IT Operations & Support (m/w/d) Kockelscheuer

LOSCH LuxembourgBiesdorf, DE

Manager IT Operations & Support [m/w/d].Sie stellen einen stabilen, sicheren und modernen IT‑Betrieb über Datacenter, Cloud‑Plattformen, Windows‑/Linux‑Infrastrukturen und Netzwerkservices sicher.S...Mehr anzeigen

IT HELPDESK

BlackRidge GroupBiesdorf, DE

Key Responsibilities & Missions.First Line of Support: Act as the primary point of contact for all IT-related inquiries via phone, front desk, and service portal.Ticket Management (ServiceNow): Pro...Mehr anzeigen

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IT Support

ARHSBerlin, BE, Germany

Vor 26 Tagen

Stellenbeschreibung

Job Description

Liaise with external or internal service providers when required to seek the commissioning, maintenance, and decommissioning of approved solutions.
Gain approval from either the local management of the IMT service owners or the IMT service owners themselves for implementing or changing any IT-related solution.
Follow IMT guidelines for technical matters, such as the Control Change Requests process.
Hardware support falls into three parts depending on the type of equipment: infrastructure, workplace, and personal equipment.
Coordinate delivery and pickup with Hardware service providers and local procurement of logistics services
Unpack and store or dispatch equipment to users or facilities
Stage or configure devices
Perform hands-on troubleshooting when required in coordination with backend engineers
Repair the defective part, where applicable
Perform Return Merchandise Authorization
Perform data backup and recovery
Change of printer's cartridges, removal of paper jams
Facilitate the destruction of legacy storage hardware where applicable.
Rack and un-rack equipment
Ensure end-to-end hardware connectivity of devices
Ensure an appropriate power supply to the active elements
Regular visual check on active elements in the server room, technical rooms and meeting rooms.
Maintain a pool of ICT equipment, including laptops, video conferencing equipment, cables, etc.
Coordinate with the relevant parties for the management of ICT Fixed Assets in compliance with client's internal processes.
Calculate safety stocks based on market conditions.
Initiate purchase orders in compliance with procurement guidelines to ensure in-time deliveries to meet forecasted demand for local IT equipment.
Keep track of dispatches or allocations to users or facilities of the various equipment
Strive to answer how-to questions and positively reinforce self-service tools published on the client's user guidelines
Perform troubleshooting of the issue, including isolation and root cause analysis, and break-fix where applicable.
Reroute misrouted incidents or request to the relevant IMT team
Escalate to IMT second-level support for the area(s) of expertise.
Provide limited support to specialized applications and tools.
Support Hybrid Meetings on Microsoft TEAMS, ZOOM and other platforms
Manage the AV equipment located throughout the Hub
Prepare and test AV equipment ahead of meetings happening in the Hub, and virtually

Qualifications

Bachelor's degree in computer science, engineering, systems analysis, or a related field, plus 5 years of relevant experience.
Minimum 3 years of relevant experience, including providing end-user support in a corporate environment.
Experience in providing first and second level IT applications support in international organizations, Global Call Centres or Service Desk environments.
Minimum 2 years of hands-on experience in organizing and supporting hybrid meetings with complex AV equipment.
Experience in the client's computing environment and prior experience in global shared services/ call centre is desirable.
Proven ability to coordinate, manage, lead and successfully deliver IT-business projects across geographical locations and organizational departments under intense pressure and complex emergencies.
Demonstrated capacity for strategic thinking with the ability to quickly comprehend strategic and tactical objectives and to formulate comprehensive plans to address challenges/risks.
Proven ability to successfully interact and negotiate with senior stakeholders at an international level.
Strong understanding of interdependencies between technology, operations and business needs.
Proven ability to build successful working relationships with internal and external customers and stakeholders and coordinate activities across multiple parties.
Capable of maintaining a high degree of effectiveness in a multi-tasking role, synthesizing information quickly, managing priorities, delivering with quality, and working to challenging timescales. High ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation and excellence.
Excellent communication (both oral and written), problem-solving solving and analytical skills
Proactive, flexible, resourceful, and able to work independently with limited supervision.
Proven excellence in planning, coordination, and organization.
Expert knowledge in spoken and written English.
Basic knowledge of German is desirable, but not mandatory.