IT Support Specialist (all genders)

YOUR MISSION :

Assists end-users with the installation, configuration and ongoing usability of workstations, peripheral equipment (e.

g. scanners, printers, etc.), mobile devices and software within established standards and guidelines

• Research and resolve more complex issues with end-user devices and software by leveraging personal knowledge and skills and / or collaborating with third-party vendors
• Training, onboarding and offboarding of employees / freelancers including account management.
• Create and update documentation of all processes and user manuals when needed
• Installing, repairing and replacing equipment (e.g. workstations, network switches, access points, media devices, etc.)
• Ongoing administration of IT inventory and license management.
• Proactively monitor IT-related infrastructure and applications to identify, assess, and remediate security vulnerabilities.
• Testing and implementing new technology (e.g. new inventory systems, automation of existing processes)
• Maintain a high degree of customer service when solving incoming support queries
• Take ownership of user problems and be proactive when dealing with user issues
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

YOUR SKILLS :

• 1 to 2+ years experience as an IT Support or System Administrator
• Willing to learn new concepts quickly (e.g. fast learner)
• Knowledge of managing accounts in Google GSuite or Office 365
• Experience using ticketing systems (e.g. JIRA, ServiceNow, ZenDesk, or similar systems)
• Some experience with Identity and access management (IAM) systems such as Okta
• Excellent knowledge of installation and troubleshooting of various desktop operating systems, including macOS and Windows 10
• Understanding of Local Area Networking (LAN) and TCP / IP concepts including troubleshooting switches (e.g. VLANs) and wireless networks
• Some experience with central VoIP telephone systems (e.g. 3CX PBX, Asterisk, etc.)
• Experience with mobile device support (Android / Apple / iOS)
• Knowledge of Information Technology security concepts (e.g. anti-virus, spam blockers, disk encryption, etc.)
• Ensuring timely updates and resolution
• Ability to apply critical thinking and a methodical approach to problem identification and resolution
• Reliable, self-motivated & hands-on with a strong work ethic
• Ability to manage audio / visual systems, such as video and teleconferencing equipment (e.g. Zoom), and conference room peripheral support
• Able to thrive and stay calm in a dynamic, fast-paced environment
• Process-driven with high attention to detail and excellent follow-through skills
• You can deal in a friendly manner with co-workers
• Strong work ethic with a desire to learn, grow, and develop new skills
• Strong verbal and written communication skills in English are a must
• The candidate must already be living in Germany and be willing to relocate and live in Berlin

NICE TO HAVE :

• Basic written and spoken German skills
• Support experience with Adobe Creative Suite as well as Creative Cloud and other media production-related tools
• Technical certifications

WHAT WE OFFER :

• A bright and spacious design headquarter, which reflects our brand and focuses on employee well-being and sustainability, located close to U Kurfürstenstraße
• The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere
• High degree of responsibility, creativity, originality, independence and creative autonomy
• We are constantly prioritizing attention on DEIB with internal trainings, workshops, parent friendly policies and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)
• 2 extra days off globally for all employees on International Women's Day and Juneteenth
• Flexible hybrid working policy, dog friendly office, and remote international working option
• Access to visa support for employees relocating to Germany if needed
• Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, ClassPass, access to mental health support platform Calm, bike leasing, sabbatical option)

We’re looking forward to hearing from you!!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.