Senior Customer Quality Manager (f/m/d) Automotive

Position Summary

In this role, you will work as a member of the System LSI quality team supporting the R&D and industrial engineering teams.

You will define quality improvement priorities through monitoring and analysis of customer complaint data after mass production.

By making objective judgments and driving continuous improvement you will ensure a high level of customer satisfaction.

Role and Responsibilities

• Performing data based analysis to identify improvement potentials and implement and monitor smart automotive KPIs
• Leading PPAP submission toward the customer as per AIAG requirement
• Driving PCN activities to ensure successful implementation of the changes after mass production
• Supporting and conducting audits
• Managing customer escalations using problem solving methodologies for technical problems and by an excellent customer communication strategy
• Driving quality risks assessment deploying problems solving methodology, coordinating Root Cause analysis and Corrective actions for continuous quality improvement (8D’s).
• Assessing failure modes, identifying potential / emerging problems and defining the effective LL to optimize our quality via core KPIs
• Ensuring timely communication of related quality and reliability information to Samsung HQ for customer satisfaction
• Dealing as a customer interface for technical and quality issues for automotive customers
• Contributing to the development of processes, tools and methods
• Ensuring close cooperation to align Customer and Headquarter Quality organizations
• Preparing / coordinating Quality meetings with major customers as required
• Professional reporting of quality issues and KPI to HQ / EU management

Skills and Qualifications

• A degree in Electronics / Electrical Engineering, or an equivalent education
• Solid professional experience in quality management within the semiconductor industry
• Customer-facing experience in automotive quality or similar function
• Strong understanding of quality management systems, methods, and procedures (e.g., IATF 16949, risk management, FMEA, 8D)
• Knowledge of industry standards (JEDEC / AEC-Q100) and six-sigma tools
• Proficiency in MS Office, including strong Excel skills with Power Query and Data Modeling
• Strong understanding of reliability methods, accelerated stressing and probability statistics knowledge
• Collaborative mindset and ability to work effectively in cross-functional teams
• Fluent in English with excellent communication skills
• Advanced experience in semiconductor and IC technology
• Willingness to occasional business trips

What We Offer

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment.

Being one of the best in the industry comes with hard work, but we also make it rewarding through :

• Compensation : attractive salary and performance bonus
• Free breakfasts and subsidized lunches in our Munich office
• Flexible working hours / telecommuting opportunity
• Health & wellbeing : wellness program, e.g. gym subscription
• Quarterly team events and various team activities

About Us

SAMSUNG Semiconductor Europe, a wholly owned subsidiary of SAMSUNG Electronics Co. Ltd., has it’s headquarter in Munich, Germany and operates offices all over Europe, Middle East & Africa (EMEA).

The European headquarter is handling the marketing and sales activities of Samsung Electronics' component business units including Memory, System LSI, Foundry, LED and Display in EMEA for various applications including servers, data centers, mobile, industrial / automotive.

Equal Opportunity Employment Policy

Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work.

We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin or political affiliation.

Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

Dear Applicant,

Compliance is one of our top priorities. Therefore, please note that you must not disclose any trade secrets or any other confidential information, which you are aware of from your current or previous employers, during the application procedure.

Thank you for your understanding and compliance!