Customer Engagement Manager

JOIN OUR TEAM

In our Customer Engagement Team, we aim to provide our customers with the best possible customer experience. And for this, we need you.

As Customer Engagement Manager - Portfolio, your primary responsibility will be to help your portfolio of customers generate maximum return on investment (ROI), ensure their satisfaction, and deliver growth for EQS.

You will play a crucial role in gathering feedback, offering inspiration and best practices, and generating new opportunities for our leading compliance solutions for our customers.

EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations.

By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with is especially important to us.

That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms.

We do this for you, for us, for everyone fairly and key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.

OUR CULTURE DRIVES OUR BENEFITS

You are important.A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback.

We support you in equipping yourself for success.

• Living our responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!
• Great team events, parties, and a talented international team with a common goal that unites us all.
• Be part of an exciting journey. Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions.
• Work-life balance is a offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU.
• Your Special Extra. Benefits may vary per location, but we offer a wide range of perks!

YOUR IMPACT

Here is a sneak peek at how you would contribute :

• Work closely with customers to help them generate maximum ROI from our solutions, using data-driven insights and analysis.
• Ensure customer satisfaction by addressing any concerns and gathering feedback, leveraging your understanding of SaaS and our solution's benefits and features.
• Collaborate tightly with our support, sales, product, and marketing team to provide an excellent customer experience
• Offer inspiration and best practices to customers to help them achieve their goals, based on your good understanding of SaaS products, particularly in compliance or regulatory technology.
• Identify and close upsell opportunities and uncover new cross-sell lead s for the Sales team, using your experience with CRM systems and databases to manage multiple accounts effectively.

THIS IS YOU

Let us make our customers happy and successful. To excel in this role, you should :

• Bring excellent communication and interpersonal skills combined with the ability to handle many customer interactions in parallel with diplomacy, tact, and composure.
• Desire to work in a dynamic, international, and innovative environment and exchange ideas in virtual teams.
• Have a minimum of 2 years o f relevant experience in an after-sales role focused on customer success, customer engagement, or account management, with a strong understanding of SaaS and the ability to effectively communicate the benefits and features of our solutions to ensure retention and business growth.

Preferably in Information Technology and or in the compliance / legal tech space.

• Experience in managing a portfolio of high-value customers , ensuring their satisfaction and success with the product
• Demonstrated ability to build and maintain strong relationships with mid-to-upper segment clients.
• Have an interest and desire to contribute to the ongoing development of the Customer Engagement Team by taking ownership of selected team initiatives or projects.
• Proactively engage with our customers to understand their business objectives and help them achieve success using our platform Compliance COCKPIT .
• Possess a good understanding of SaaS products and compliance, enabling you to better understand customer requirements and provide appropriate solutions.
• Be comfortable working with CRM systems and databases to manage multiple customer accounts in a data-driven way, tracking customer interactions, analyzing data, and using insights to provide
• Excellent written and spoken language skills in German & English (both C1 level) . Additional major European languages would be a plus.
• Bring a bachelor's degree or equivalent work experience

About us

EQS Group was founded in Munich in 2000. Today, the group employs around 500 professionals and is represented in the world’s most important financial centres.

EQS Group's suite of products is consolidated within the innovative cloud-based software, EQS COCKPIT. With this cutting-edge platform, we empower organizations to seamlessly manage compliance processes, in areas such as whistleblower protection, case handling, policy management and approval processes.

Our software is also designed to meet high standards when managing compliance risk, third party information, insider lists, and reporting obligations, providing a comprehensive solution for corporate compliance needs.

Listed companies also benefit from a global newswire, investor targeting, contact management, IR websites, digital reports, and webcasts for efficient and secure investor communication.

At EQS Group, we are dedicated to fostering an inclusive workplace environment that values equal employment opportunities.

We strongly believe in the power of diversity and its impact on our overall success. Regardless of your color, sex, religion, sexual orientation, gender identity, age, national origin, marital status, or any other unique aspect that defines you, we are proud to offer an environment that supports your growth and development.

Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality. We welcome individuals from all backgrounds who share our commitment to excellence and our passion for creating a diverse and inclusive a look at or as well as for India, to find out what people say about us as an employer!