Personal trainer Jobs in Velbert

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Trainer to join their team in Essen, Germany.

Position : Trainer

Location : Essen, Germany

Work Model : Fully on-site

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Regularly work with large groups of trainees, presenting information clearly, checking for understanding, and incorporating feedback where possible.
• Collaborate with client training departments to ensure smooth transitions during new ‘go lives’ and help integrate client business processes.
• Work with various stakeholders across the company to ensure a seamless and consistent onboarding experience for new team members during recruitment, training, and basecamp phases.
• Design and maintain training materials, such as handouts, manuals, exercises, assessments, and exams.
• Prepare learning environments, set up IT and phone equipment, arrange seating, share documents, and publish schedules.
• Deliver and facilitate training programs, demonstrating excellent written and verbal communication skills.
• Collaborate with team managers, POCs, agents, and other stakeholders to identify training and performance requirements.
• Assess the effectiveness of training programs and learning outcomes, ensuring continuous improvement.
• Continuously evaluate agent call and case handling to maintain high standards of quality and customer service.
• Maintain records of learner development and resource allocation to ensure proper tracking and documentation.

REQUIREMENTS :

OFFER :