Junior Customer Service Manager Nordics (m/f/d)
Your tasks
As a customer care representative in our friendly customer care team, you will make sure that our customers are always helped as best as possible and treated in the nicest way.
If solving problems and interacting with people are among your strongest skills, you might have stumbled upon the perfect job for you! Your responsibilities will also include :
- Respond promptly to customer inquiries : Ensure quick and friendly replies to emails and phone calls.
- Process replacement orders / refunds : Address customer issues by handling replacement orders or refunds.
- Check reviews on different channels : Regularly monitor and analyze customer reviews.
- Communicate with the warehouse : Collaborate closely with warehouse staff to coordinate orders, stock levels, and deliveries.
Your profile
- Ideally, you can join us starting in November 2024.
- You are fluent in English, Danish and Swedish - but please do not hesitate to contact us if you do not meet all language requirements.
- It's a big plus if you also speak Finnish.
- We’d love to see you in our Berlin office, but 100% remote work (from Germany) is also an option the choice is yours!
- Your strong service orientation ensures you efficiently address customer needs and deliver high-quality service.
- You are a clear communicator with a solution-driven mindset.
- You work in a structured and organized way.
- You stay calm under pressure and in fast-paced environments.
- You take initiative and own your tasks, always aiming for top-quality results.
- With excellent interpersonal skills , you foster a collaborative and positive atmosphere with clients and colleagues alike.
What you can expect from us
- Our diverse team is ready to be enriched and inspired by your ideas : help building the future of food retailing in our fast-growing start-up!
- Extensive onboardings which will prepare you for your various and challenging tasks
- Flexible working hours and home office options to ensure a good work-life balance
- A beautiful and modern office in Berlin Schöneberg, easy to reach by public transport and we cover the costs of your monthly BVG (public transport Berlin) ticket
- Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
- Optimal performance thanks to a modern MacBook .
- Well equipped office kitchen with fresh fruit, delicious KoRo snacks, coffee and tea
- 20 % discount in our KoRo online store
- Regular team events and joint activities as well as legendary company parties
Senior Customer Service Operations Manager (f/m/d)
In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding. Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. Rais...
Bundesweit: (Junior) Customer Success Manager (m/w/d)
Junior) Customer Success Manager (m/w/d). Als „(Junior) Customer Success Manager“ (m/w/d) sorgst Du für maximale Kundenzufriedenheit vor, während und nach unseren besonderen Erlebnisreisen. WILLKOMMEN im Customer Success Management Team!. Du bist im Austausch mit unseren Kunden, sowie mit unseren Le...
Junior Customer Service Manager Nordics (m/f/d)
As a customer care representative in our friendly customer care team, you will make sure that our customers are always helped as best as possible and treated in the nicest way. Respond promptly to customer inquiries:. Address customer issues by handling replacement orders or refunds. Regularly monit...
Customer Service Manager (w/m/div.)
Sie sind Ansprechpartner für technische und organisatorische Themen in der Realisierung/Service und Schnittstelle zwischen Vertrieb und Technik. Sie sind für die Planung, Erstellung und Abstimmung der technischen Betreuung (Filialkunden) sowie für die Konzeption innerhalb der vorgegebenen strategisc...
Senior Customer Service Manager (m/w/d)
Du übernimmst als Senior Customer Service Manager (m/w/d) die zeitnahe, serviceorientierte und korrekte Bearbeitung aller eingehenden Kundenanliegen unserer ggf. Senior Customer Service Manager (m/w/d). Die Abteilung "Geschäftskunden Servicemanagement" sucht in Berlin Verstärkung im Servicemanagemen...
Customer Service Manager (w/m/d)
Bearbeitung von Kundenanfragen (per Telefon, E-Mail, Chat).Auskunft zu Rechnungen, Produkten und Preisen.Dokumentation von Kundenanliegen in der Datenbank.Weitergabe von Kundenfeedback an relevante Stakeholder.Fokus auf Kundenzufriedenheit durch Prozessanalyse und Umsetzung eigener Ideen.Bereitschaf...
(Junior) Strategy Manager
Junior) Strategy Manager (m/w/d). ...
Customer Service Manager (f/m/d)
Customer Service Manager (f/m/d). Manage and resolve daily client tickets to provide professional support for our business customers by phone and email. Address challenging customers and problems that require escalation outside of the department. Work independently to master emailing best practices,...
Customer Service Manager (m/w/x)
Customer Service Manager (m/w/x) . Als Customer Service Manager (m/w/x) bei Travelcircus bist du für die komplette Pre- & After-Sales-Betreuung unserer Kund/innen zuständig. Aktive Kundenbindung durch hohe Serviceorientierung. Bei Rückfragen steht dir unsere People Managerin Recruiting gerne zur...
Wir suchen dich als Customer Service Manager (m/w/d) im Kundenservice an unserem Standort München in Vollzeit!
In dieser Position verstehst du dich als ambitionierter und erfahrener Kundenglücklichmacher und überzeugst mit deinem kommunikativen Geschick sowie ausgeprägter Servicementalität. Berufserfahrung in einer ähnlichen Position im Bereich Kundenservice (B2B / B2C), idealerweise in einem mittelständisch...