Store Operations & Performance Manager (m/f/d)

JOIN OUR TEAM

As Store Operations & Performance Manager, you will lead and oversee the day-to-day operations of our Stores and be responsible for their performance.

This high-impact role offers a steep development path in a StartUp-like setting. You will lead the Store Managers and work closely with a highly talented, dynamic and diverse team in Munich and across Germany.

This position is unlimited and located in Munich .

WHAT YOU'LL DO

• developing and implementing strategies that drive business growth, brand awareness, Store experience and operational excellence
• leading, inspiring, and developing the Store Managers to enhance their capabilities and drive Store performance, fostering a positive and collaborative work environment
• providing guidance, mentorship, and training to ensure the teams deliver exceptional customer experience and achieve their targets
• managing budgets and financial performance, analysing sales data and costs to optimize profitability
• developing, standardising and overseeing the day-to-day Store operations and ensuring compliance with all company policies and procedures
• supporting the planning and opening of new Stores, especially related to staffing, training and ensuring that new Stores transition smoothly into operations
• helping with sustainability initiatives and managing the maintenance of Store facilities

YOU COME WITH

• proven experience (5+ years in a leadership role) as Operations Manager or Area Manager or in a similar role within the premium / luxury retail industry (ideally home & living or fashion)
• strong leadership skills with a track record of successfully leading teams to achieve sales and operational excellence
• in-depth understanding of Store processes related to administration, training, people management, and logistics as well as experience with property management
• strong hands-on mentality and a high degree of team spirit and organisational skills, strategic thinker with a commercial mindset
• excellent communication and interpersonal skills, with the ability to motivate and inspire teams
• strong problem-solving and decision-making abilities, with a focus on driving results
• flexibility to travel to various Store locations as required
• proficient in PowerPoint, Excel, Word, etc.
• excellent German and English skills (written and spoken)

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get :

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions
• flexible working mode : roughly 60% remote, 40% in-office working policy
• up to 4 weeks temporary work-from-anywhere per year
• 30 days of paid vacation per year
• a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace
• 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
• regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more
• health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more
• discounted green mobility options with public transport or JobRad
• company daycare Westwing Wichtel next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich
• subsidized company pension scheme
• Social Impact Day p.a. to use for doing good for environment and / or society

ABOUT US

Westwing is Europe’s #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023.

As Europe’s premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands.

The integrated platform combines Shop, Club-Sales, Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team consists of more than 1700 professionals working together on our shared purpose to Excite people to create homes that unlock the full beauty of life .

We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love.

We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win.

So come, be part of the wow, you work at Westwing? crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Department

Stores