Customer service officer Jobs in München

For our Client, an international manufacturing company, we're searching for a System Customer Front Officer.

Offer :

For the assigned product line and / or EMEA customer, the System Customer Front Officer referent is involved in each received RFI / RFQ. He is part of the offer team.

He must secure the alignment of the solution offered to the customer with the standard System technical solution defined by the platform, with a possible tailoring taking into account the expectation of the customer.

With support of the CfO System Head, System CoE Head and the concerned EPL Head, identifies the resources who will lead and / or support the offer process :

• Drives the System offer process OR gets assigned by the System CoE Head or the concerned EPL Head someone else to drive in case of workload limitation / specific skills requirement (then remaining accountable).
• Is accountable for the availability of the System effort / cost estimation of the offer, to be built in collaboration with the System CoE team.
• Is accountable for providing the dedicated System Requirements to each domains and support the Requirements clarification when needed with customer and domains.
• Is accountable for the availability of the high-level System Architecture (block diagram) and required technical solutions, built from a baseline coming from the concerned EPL and with support of Hardware, Software and System CoE's.
• Is accountable for the availability of the consolidated Technical Dossier with the support of all involved domains.
• Is accountable for ensuring with the Technical Project Manager the technical

coordination between domains when dependencies exist.

Development :

At the start of development (after project kick-off), the System CoE is taking up Requirements

Engineering and Architecture modeling activities.

During the development phase, the CfO System Reference supports the Project Core Team as

per the below direction :

the commitments taken by / perimeter agreed between the customer and the company

during the offer phase.

link between the customer and the CoE teams (mainly System CoE, Software / Hardware /

etc. CoE whenever needed).

during development and any possible change of design or concept from customer side (to

be then reported to CoE).

constraints specific to the customer.

Maintenance

At the start of the maintenance phase (after Start of Production), the System CoE or an

external partner is taking up system activities, mainly Change Management related.

Additionally :

local quality return.

High-level profile requirement